EMILY GRAVES
Smyrna,GA
Summary
Developed administrative skills in fast-paced office environments, effectively managing schedules, communications, and records. Skilled in streamlining processes and coordinating tasks to support team productivity. I am seeking to transition into a new field, leveraging organizational and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Administrative Professional
Northwest Pest Control
02.2025 - Current
- Coordinated administrative operations, ensuring streamlined communication across departments.
- Implemented efficient filing systems that improved document retrieval processes.
- Scheduled monthly appointments, optimizing routes for service technicians.
- Handled confidential documents with discretion while managing sensitive information on behalf of clients.
- Created client service agreements for pest control services
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed client billing through the web portal and over the phone.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Reservations Manager
Uhaul Moving And Storage
12.2024 - 01.2025
- Oversaw daily operations of the reservations team, ensuring optimal customer service and satisfaction.
- Analyzed reservation data to identify trends, enhancing decision-making processes for inventory management.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
Veterinary Technician Assistant
Nicks Veterinary Hospital
09.2022 - 08.2024
- Monitored vital signs of animals during examinations and treatments, providing accurate reports to the veterinary team.
- Maintained client relationships by providing excellent administrative assistance through check-in, scheduling appointments, answering phone calls, and processing payments
- Compiled and processed the daily finance reports
- Assisted veterinarians in performing medical procedures and surgeries, ensuring patient safety and comfort.
Education
Bachelor of Business Administration -
Strayer University
06.2025
Skills
- Proficient in Office 365 Applications
- Expense reporting
- Critical thinking
- Team collaboration
- Detail Oriented
- Dedicated
- Deadline oriented
- Leadership
- Self-Sufficient
- Inventory Management
- Verbal communication
- Professional communication
Timeline
Administrative Professional
Northwest Pest Control
02.2025 - Current
Reservations Manager
Uhaul Moving And Storage
12.2024 - 01.2025
Veterinary Technician Assistant
Nicks Veterinary Hospital
09.2022 - 08.2024
Bachelor of Business Administration -
Strayer University
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