Emily Gray
Canby,OR
Summary
Background includes working in both administrative and customer-facing positions. Top strengths include excellent customer service, detail oriented, depth of knowledge in multiple backgrounds of office work, and willing to help in any capacity. To find pride in myself excelling in any type of professional environment and striving not only to be the most helpful the customer or patient, but to help all peers and mentors in the work place excel as well, is what finding a home in a career is all about.
Overview
13
13
years of professional experience
Work History
Accounts Receivable / Vehicle Title Clerk
Audi Wilsonville
07.2023 - Current
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Handled the daily deposit for the entire dealership
- Reconciled Audi parts department till daily.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Submitted all 8300 reports for any cash transactions over $10,000.
- Entered figures using 10-key calculator to compute data quickly.
- Entered data from invoices for Audi parts department.
- Stocked in all new incoming vehicles.
- Handled all Dealer Trade transactions as well as purchased and sold vehicles through auction.
- Completed all title work for service loaners including registration renewals and plate transfers.
- Entered title and vehicle information into database.
- Organized all deal paperwork to scan into the system and file appropriately.
- Submitting back end warranty products for new vehicle loans.
- Experience navigating VITU, DMV2U, Wells Fargo online check depositing system, Authorize.net, Reynolds software.
Office Manager
North Lake Physical Therapy
10.2014 - 06.2023
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Built relationships with physical therapists to create steady referral pipeline.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Knowledgeable on insurance information, CPT codes, and IDC-10 coding.
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Coached new hires on company processes while managing employees to achieve maximum production
Assistant Womens Basketball Coach
Linfield University
McMinville Oregon
10.2016 - 10.2020
- Obtained and presented tapes of competing teams and professional teams to build strategy and demonstrate technique.
- Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
- Assisted in developing student-athletes to fullest potential and performing under pressure.
- Coordinated with head coach and experienced players to develop curriculum and play book.
Teller Service Representative
Oregon Community Credit Union
04.2011 - 07.2014
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
Human Services
Northwest Christian University
EugeneHigh School Diploma -
Willamette High School
EugeneSkills
- Schedule Coordination
- Complex Problem Solving
- Handling Customer Complaints
- Decision Making
- Multitasking and Prioritization
- Delegation and Work Assignment
- Attention to Detail
- Data Entry
- Problem Solving
- Debt Collection
- Continuous Improvement
- Conflict Resolution
- Month-End Closing
- Time Management
- Cash Flow Management
- Teamwork Abilities
- Invoice Processing
- Accounts Receivable
- Payment Tracking
References
Casey Bunn Wilson
Linfield Womens Basketball Head Coach
541-760-8856
Regan Penninton
North Lake Physical Therapy
503-679-8688
Crystal Newell
Audi Wilsonville
503-545-9421
Timeline
Accounts Receivable / Vehicle Title Clerk
Audi Wilsonville
07.2023 - Current
Assistant Womens Basketball Coach
Linfield University
10.2016 - 10.2020
Office Manager
North Lake Physical Therapy
10.2014 - 06.2023
Teller Service Representative
Oregon Community Credit Union
04.2011 - 07.2014
Human Services
Northwest Christian University
High School Diploma -
Willamette High School
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