Emily Gray
United States
Summary
Results-oriented HR Manager with over nine years of experience developing and implementing HR strategies to drive employee engagement and productivity. Proven track record of leading successful HR initiatives, including recruitment, performance management, employee relations, and training and development. Skilled in fostering a positive company culture and optimizing team dynamics. Possess strong communication and problem-solving abilities, focusing on creating innovative solutions to enhance organizational effectiveness. Adept at managing complex HR projects and building strong relationships at all levels. Seeking to leverage my expertise to contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
Work History
General Manager
Massage Envy Glen Burnie
03.2017 - Current
- Oversaw all aspects of daily operations, including but not limited to inventory management, marketing, staffing, and vendor relations.
- Led a team of 25+ employees to exceed sales targets by 15-20% month-over-month consistently.
- Created and maintained a positive work environment and culture, resulting in a low turnover rate.
- Implemented cost-saving measures resulting in a 17% reduction in operating expenses.
- Conducted performance evaluations and training programs to optimize team productivity and ensure employee development.
- Coordinate the applicant selection and screening process for growth initiatives, evaluate resumes and cover letters to identify talent, and schedule interviews.
- Drafted HR documentation including onboarding materials, benefits documentation, incident reports, and disciplinary warnings for attendance and conduct infraction.
- Created and posted job openings on internal and external job boards.
- Managed payroll, budgeting, and expense report processes.
- Facilitate annual open enrollment to help ensure staff fully understand and take advantage of available benefits.
Assistant Manager
Massage Envy Annapolis
12.2015 - 03.2017
- Assisted in overseeing daily operations, ensuring smooth and efficient functionality of the team and department.
- Conducted training sessions for new employees, focusing on company policies, procedures, and customer service best practices.
- Collaborated with the Manager to develop and implement strategies to increase sales and improve profitability.
- Managed inventory levels and monitored merchandise displays to ensure a visually appealing and well-organized store environment.
- Resolved customer complaints and escalated issues to upper management when necessary, maintaining a high level of customer satisfaction.
- Proficient in developing and implementing strategic business plans to drive growth and profitability
- Gained strong foundation in customer service, team collaboration, and task prioritization
- Set and execute strategies to grow sales
Education
High School Diploma -
Lakeside High School
Augusta, GA05-2014
Skills
- Attention to detail
- Communication
- Active Listening
- Problem Solving
- Critical Thinking
- Data Analysis
- Ability to work in a team
- Strong Work Ethic
Timeline
General Manager
Massage Envy Glen Burnie
03.2017 - Current
Assistant Manager
Massage Envy Annapolis
12.2015 - 03.2017
High School Diploma -
Lakeside High School
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