Hi, I’m
Emily Greene
Bartender
Austin,TX
Summary
Dynamic and service-oriented professional with extensive experience in the hospitality industry, including a pivotal role at The Fredonia Hotel. Excelled in customer service and beverage preparation, significantly enhancing guest satisfaction and loyalty. Proven multitasker and team player, adept at training new hires and driving sales through suggestive selling.
Overview
6
years of professional experience
Work History
Nine Flags Bar & Grill at The Fredonia Hotel
Bartender
01.2024 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
1st City Cafe at The Fredonia Hotel
Server
11.2023 - 01.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Spirit Halloween Store
Store Manager
08.2022 - 11.2023
Job overview
- Two seasonal terms in a row.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Bubbles and Ducktails
Barista
08.2021 - 09.2022
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Bella Roma Italian Restaurant
Server
04.2019 - 03.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Brazoswood High SchoolClute, TX
High School Diploma
05-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Service-oriented mindset
- Professional appearance
- Food service
- Suggestive selling
- New hire training
- Beverage preparation
- Classic cocktails
- Changing beer kegs
- Preparing garnishes
Timeline
Bartender
Nine Flags Bar & Grill at The Fredonia Hotel
01.2024 - Current
Server
1st City Cafe at The Fredonia Hotel
11.2023 - 01.2024
Store Manager
Spirit Halloween Store
08.2022 - 11.2023
Barista
Bubbles and Ducktails
08.2021 - 09.2022
Server
Bella Roma Italian Restaurant
04.2019 - 03.2021
Brazoswood High School
High School Diploma
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