Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Emily Gregory

Jasper,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

17
17
years of professional experience

Work History

Dairy Manager/Assistant Store Manager/Assistant Office Manager

Gateway Foodland
08.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.

Member Service Representative

APCO EMPLOYEES CREDIT UNION
08.2010 - 01.2013
  • 1
  • Proactively greets customers at teller station or designated greeter station within branch
  • 2
  • Executes various customer transactions including but not limited to: receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan, credit card, utilities and other payments, issuing money orders, official and travelers' checks, and issuing and redeeming savings bonds
  • 3
  • Demonstrates solid working knowledge of bank products and services
  • 4
  • Demonstrates ability to manage routine service issues independently
  • 5
  • Maintains accurate records of all transactions; posts interest and balances as required
  • 6
  • Actively promotes banks' services and products, and identifies opportunities for cross- selling and directs customers to appropriate departments for specialized services with each bank transaction
  • 7
  • Understands banks security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening / closing related activities
  • 8
  • May process night deposits and ATM transactions
  • 9
  • Demonstrates high level of accuracy and efficiency when conducting customer transactions
  • 10, Other duties as assigned
  • 1
  • Receives members personally or by telephone; determines nature of member's business and either transacts member's request or refers to Branch Supervisor or suitable staff member
  • 2
  • Provides, in person or by telephone, routine information concerning Credit Union services or policy including: what is Credit Union; eligibility for membership; how to apply for membership; type of accounts available; loans and paid on deposit accounts; how to compute interest on loans and interest/dividends on deposit accounts; how to start, stop or change payroll deduction or direct deposit; location of offices, office hours and telephone service
  • 3
  • Responsible for seeing that adequate supplies necessary to perform job are on hand and informs Branch
  • Supervisor when additional supplies are needed
  • 4
  • Accepts deposits and payments, handles withdrawals, and open accounts which are; shares (savings), checking, CD's, and IRA's
  • 5
  • Sells, balances and reorders travelers checks
  • Also handles money orders
  • 6. Performs duties required to carry out SCS/APCO cashier services
  • 7
  • Miscellaneous typing, credit verifications, filing of signature cards
  • 8
  • Maintains cash in Member Service Representative drawer and vault depending upon size and submitting to accounting department
  • 9
  • Balancing and summarizes all monetary activity of branch prior to submitting to accounting department
  • 10
  • Prepares branch to open for business in morning and close in afternoons
  • 11
  • Cross sells services
  • 12
  • Performs such tasks as many be assigned by supervisor or management.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Teller

MSR, APCO EMPLOYES CREDIT UNION
09.2010 - 01.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

Teller

BBVA COMPASS
06.2006 - 09.2010
  • 1. Proactively greets customer at a teller station.
  • 2. Executes the customer transactions, such as, withdrawals, deposits, payments, etc.
  • 3. Solid knowledge of bank products.
  • 4. Work independently
  • 5. Maintains all records of transactions.
  • 6.Understands bank security procedures.
  • 7. Process ATM and night drop transactions.
  • 8. Balances cash drawer.

Education

Curry High School
2006

Skills

  • Appointment Scheduling and Confirmation
  • Teller Transactions
  • Service Recommendations
  • Loan Application Processing
  • Mobile Banking
  • Customer Standards Compliance

Additional Information

  • Authorized to work in the US for any employer

Timeline

Dairy Manager/Assistant Store Manager/Assistant Office Manager

Gateway Foodland
08.2019 - Current

Teller

MSR, APCO EMPLOYES CREDIT UNION
09.2010 - 01.2013

Member Service Representative

APCO EMPLOYEES CREDIT UNION
08.2010 - 01.2013

Teller

BBVA COMPASS
06.2006 - 09.2010

Curry High School

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