Emily Greunke
Ypsilanti,MI
Summary
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Angel Food Catering
06.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Front Desk Receptionist
Animal Rehabilitation Facility
05.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Hostess
Sidetrack
02.2018 - 03.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
Education
High School Diploma -
Michigan Connections Academy
Okemos, MI07.2016
Skills
- Task Delegation
- Staff Supervision
- Customer Relationship Management (CRM)
- Team Motivation
- Operations Management
- Data Entry
- Scheduling
- Tech-Savvy
- Time Management
- Customer Service
- Microsoft Office Proficiency
- File Management
Timeline
Front Desk Receptionist
Animal Rehabilitation Facility
05.2022 - 06.2023
Assistant Manager
Angel Food Catering
06.2019 - Current
Hostess
Sidetrack
02.2018 - 03.2019
High School Diploma -
Michigan Connections Academy
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