Emily Griffin
Oconomowoc,WI
Summary
I have spent my entire work career in a very fast paced, tough work environment. I have learned over the years on how to communicate with even the toughest clients. I have very strong organizational skills and am very clean and organized. My ability to learn and understand quickly gave me the opportunity to work in multiple positions within companies. Whenever someone was needed, I stepped in to make sure the company maintained its highest standards to run efficeintly.
Overview
19
19
years of professional experience
Work History
Warranty Administrator
Griffin Automotive Group
03.2019 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Posted payments to accounts and maintained records.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Office Assistant
Greater Milwaukee Auto Auction
07.2005 - 01.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Created and maintained detailed records of all office activities.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported the auction team by completing various administrative tasks such as data entry, paperwork processing, and customer communications when necessary.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Became cross-trained in multiple positions within the company.
Server/Bartender
Foolery's Liquid Therapy
04.2017 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Business/Psychology
DePaul University
Chicago, ILSkills
My type A personality fuels my attention to detail and the need to complete all tasks laid out in front of me I thrive in fast paced environments Very personable, open and friendly and can always make people laugh Always willing to help and step in even if not asked to I just do it
Timeline
Warranty Administrator
Griffin Automotive Group
03.2019 - Current
Server/Bartender
Foolery's Liquid Therapy
04.2017 - 09.2022
Office Assistant
Greater Milwaukee Auto Auction
07.2005 - 01.2024
No Degree - Business/Psychology
DePaul University
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