Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Griffin

Marion,OH

Summary

Dynamic Medical Admin Assistant with a proven track record at Dr. Parminder B. Singh MD, excelling in customer service and data entry. Enhanced clinic operations by optimizing scheduling and improving patient inquiry response times. A dedicated team player with meticulous attention to detail, committed to fostering positive relationships and ensuring compliance with privacy regulations.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Medical Admin Assistant/billing

Dr. Parminder B. Singh MD
04.2018 - Current
    • Coordinated patient scheduling to optimize clinic operations and minimize wait times.
    • Managed electronic medical records, ensuring accuracy and compliance with privacy regulations.
    • Developed streamlined processes for handling patient inquiries, improving response times.
    • Assisted in preparing medical documentation for insurance claims, enhancing submission efficiency.
    • Trained new administrative staff on office protocols and software applications to ensure smooth onboarding.
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
    • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
    • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
    • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
    • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
    • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
    • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
    • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
    • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
    • Maintained inventory of office supplies and placed orders.
    • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
    • Managed filing system, entered data and completed other clerical tasks.
    • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
    • Assisted coworkers and staff members with special tasks on daily basis.
    • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
    • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Assistant Librarian at Prison

North Central Correctional Institution
01.2012 - 12.2012
  • Managed circulation desk operations, ensuring efficient check-in and check-out processes.
  • Developed and implemented user-focused programs to enhance community engagement with library resources.
  • Trained new employees on library policies, procedures, and effective customer service techniques.
  • Fostered positive relationships with patrons from diverse backgrounds ensuring equal access to all information resources.
  • Contributed to overall library efficiency by assisting in circulation desk duties such as checking out materials and managing holds.
  • Evaluated and adapted library practices to support the institution''s mission and adapt to evolving patron needs.
  • Participated in professional development opportunities to stay current on best practices within the library field.
  • Ensured smooth operations during staff absences, covering essential tasks such as opening or closing procedures and answering reference inquiries.
  • Aided librarians in collection development activities, using knowledge of patron needs to recommend relevant additions.
  • Managed volunteer program initiatives including recruitment, training, scheduling, and task delegation for optimal results.
  • Increased resource accessibility by cataloging and organizing library materials effectively.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Maintained secure environment by monitoring visitors at front desk.
  • Answered questions from patrons and helped to find desired materials.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Kept library shelves and printed materials well-stocked and organized according to established system.
  • Catalogued and sorted books and library materials.
  • Maintained and updated patron records in library system database.
  • Organized and maintained detailed records on equipment use, materials logs and circulation activities.
  • Monitored patrons to enforce adherence to library policies for material management and behavior.

Call Center Customer Service Representative

Silverline Windows
06.2005 - 09.2008
  • Delivered exceptional customer service by resolving inquiries and issues efficiently.
  • Managed high-volume calls while maintaining professionalism and empathy.
  • Utilized CRM systems to track customer interactions and ensure accurate follow-up.
  • Trained new team members on best practices for effective customer communication.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Implemented feedback mechanisms to enhance customer satisfaction ratings consistently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Addressed customer account discrepancies and concerns.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School Columbus
Columbus Oh
04-2014

High School Diploma -

Marion Harding High School
Marion Oh
06-2003

Skills

  • Customer service
  • Administrative support
  • Time management
  • File organization
  • Scheduling
  • Strong problem solver
  • Dedicated team player
  • Verbal communication
  • Deadline oriented
  • Professional and mature
  • Mail handling
  • Meticulous attention to detail
  • Prioritization
  • Multi-line phone proficiency
  • Resourceful
  • Calendar management
  • Critical thinking

Timeline

Medical Admin Assistant/billing

Dr. Parminder B. Singh MD
04.2018 - Current

Assistant Librarian at Prison

North Central Correctional Institution
01.2012 - 12.2012

Call Center Customer Service Representative

Silverline Windows
06.2005 - 09.2008

Cosmetology License - Cosmetology

Paul Mitchell The School Columbus

High School Diploma -

Marion Harding High School

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