Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Emily Griffith

Bend,OR

Summary

Outgoing and hardworking Property Manager professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing nine years of related experience combined with results-focused and quality-driven approach.

Overview

10
10
years of professional experience

Work History

Property Manager

Avenue5
Bend, OR
03.2023 - Current
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.

Assistant Community Manager

Avenue5 Residential
Portland, OR
06.2022 - 05.2023
  • Prepare and review reports in weekly ownership calls, Prepare monthly financial executive summary, Manage Yardi and CRM Flex for lead management, resident retention, rent collection, Create and host creative monthly resident events, Managed delinquency for 133 -300 apartment rental accounts to maximize budgeted income, Initiated outreach marketing programs to drive interest, create positive community relationships through workshops and events, Evaluated renewal trends while negotiating rates, effectively reduced turnover costs while retaining residents, Coordinated work order requests with Service Team to ensure timely completion for resident satisfaction, Developed, implemented and streamlined policies to promote self-sufficiency in residents and prospects, Provided excellent customer service by addressing concerns and resolving them efficiently

Community Director

FPI Management Inc
Napa, CA
02.2020 - 06.2022
  • Operate within financial budget, report monthly variances, Oversee and manage 75 unit lease-up and 81 unit renovation, Achieved on-time rehab schedules when supplies were limited, Obtain vendor bids, set up and payment in Yardi Payscan, Prepare weekly ownership reports and lead weekly call, Achieved 99% leased rate during global pandemic

Leasing Professional

Holland Partner Group
Seattle, WA
02.2014 - 01.2019
  • Vast knowledge of diverse property types- Lease Ups, High Rise, Mid-Rise, Garden Style, Condominiums, 55+ communities, A+-B Properties ranging from 180-461 units, Assisted operations to handle the needs of more than 600 tenants across 2 properties, Handle marketing initiatives through local outreach and target prospect campaigns, minimizing vacancy lost, Coordinated with social media, public relations and other teams to execute product introductions, Scheduled various contractors to complete needed work on vacant and occupied units, Assist in maintaining online marketing and advertising sources

Skills

  • Time Management
  • Reliable, Flexible & Dependable
  • Adaptable in new environments
  • Ability to build rapport and understand client needs
  • Cross Marketing
  • Event Management
  • Excellent Sales
  • Data analysis
  • Written and verbal communication
  • Onsite property tours
  • Strong organizational skills
  • Certified Luxury Home Marketing Specialist
  • Buyer contracts
  • Property Management
  • Contract Negotiation
  • Knowledge of Leasing and Market Conditions
  • Tenant Relations
  • Vendor Management
  • Leasing and Sales
  • Financial Budgeting and Reporting
  • Adaptable
  • Lease Renewals
  • Sales and Marketing
  • Customer Service-Focused

Accomplishments

  • Customer Service Award, UDR, 02/01/2017
  • Collections Elite 3rd Quarter, 11/01/2019
  • Development Award- Leasing Without Concessions, 2019
  • 100% on all Lease-Up Shops

Timeline

Property Manager

Avenue5
03.2023 - Current

Assistant Community Manager

Avenue5 Residential
06.2022 - 05.2023

Community Director

FPI Management Inc
02.2020 - 06.2022

Leasing Professional

Holland Partner Group
02.2014 - 01.2019

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Emily Griffith