Emily Grimes
Long Beach,MS
Summary
Proven to excel in fast-paced environments, I leveraged strong multitasking and patient registration skills at Memorial Hospital At Gulfport to enhance patient experience and streamline billing processes. My adeptness in HIPAA compliance and empathetic patient interactions significantly contributed to a positive work culture and improved operational efficiency. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
40
40
years of professional experience
Work History
Patient Access Representative
Memorial Hospital At Gulfport
2017.08 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
Harrison County Tax Collector
Harrison County Of Gulfport, Ms
2003.07 - 2017.07
- Optimized workflows by regularly evaluating department processes and making recommendations for improvement where necessary.
- Collaborated with legal team to enforce tax liens, resulting in the recovery of unpaid taxes.
- Increased accuracy of tax assessments by thoroughly reviewing property appraisals and exemption applications.
- Conducted regular internal audits to maintain high levels of operational integrity within the agency''s financial controls framework.
- Analyzed data for trends in noncompliance, which informed targeted enforcement efforts and yielded higher rates of collections success.
- Facilitated communication between taxpayers and the agency by providing clear explanations of tax policies, regulations, and requirements.
- Managed a team of junior collectors, providing guidance on best practices for efficient collections operations while maintaining strict confidentiality standards.
- Developed comprehensive training materials for new staff members, ensuring consistent procedures across the department.
- Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Assisted residents in understanding their rights and responsibilities as taxpayers during informative community outreach events.
- Prepared detailed reports on tax collection activities to inform management decision-making processes.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
Assistant Bookkeeper
Coastal Farm Supply
1997.06 - 2003.07
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
- Assisted bookkeepers in providing support documentation required for audits.
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
- Reduced errors in financial statements through meticulous review and verification of recorded transactions.
- Reviewed general ledger for accuracy and specific coding issues.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Reduced financial discrepancies through transaction monitoring and management.
- Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
- Collaborated closely with the bookkeeper to complete month-end closing procedures in a timely manner.
- Assisted in streamlining processes for increased efficiency with data entry tasks.
- Assisted in tax preparation efforts, ensuring compliance with local, state, and federal regulations.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Matched purchase orders with invoices and recorded necessary information.
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
- Supported cash flow management initiatives by monitoring accounts receivable collections and promptly following up on overdue payments.
- Aided in the reduction of outstanding debts through diligent account reconciliation efforts and consistent follow-up with clients regarding payment statuses.
- Processed employee and contractor expense reimbursements quickly.
- Facilitated smooth audits by preparing required documentation and addressing auditor inquiries as needed.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Entered figures using 10-key calculator to compute data quickly.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Director of Collections for Sale of Vehicles
Turan Foley Cheverlot, Buick, And Olds
1984.04 - 1997.08
- Collaborated with cross-functional teams to improve the accuracy and timeliness of invoicing processes.
- Played a pivotal role in the implementation of a new customer relationship management system, leading to improved data tracking capabilities and enhanced workflow efficiencies.
- Facilitated timely resolution of billing disputes by working closely with internal stakeholders such as Finance, Customer Service, and Operations teams.
- Identified emerging trends in collections and implemented best practices to stay ahead of industry benchmarks.
- Led customer-specific initiatives such as root cause analysis and implemented collection process improvements.
- Negotiated payment arrangements with delinquent customers to recover outstanding debts while maintaining client goodwill.
- Developed and maintained key performance indicators to track and measure success in achieving collection goals.
- Oversaw the day-to-day operations of the Collections department, ensuring that policies were followed consistently by all team members in their efforts to collect outstanding receivables.
- Established positive relationships with clients, fostering open communication channels for effective dispute resolution.
- Delivered cash collection, factoring, disputes and bad debt reporting to executive leadership.
Education
Associate of Science - Elementary Education
Miss Gulf Coast College
Long Beach05.1980
High School Diploma -
Long Beach High School
Long Beach, MS05.1973
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- EMR
- Money Handling
Timeline
Patient Access Representative
Memorial Hospital At Gulfport
2017.08 - Current
Harrison County Tax Collector
Harrison County Of Gulfport, Ms
2003.07 - 2017.07
Assistant Bookkeeper
Coastal Farm Supply
1997.06 - 2003.07
Director of Collections for Sale of Vehicles
Turan Foley Cheverlot, Buick, And Olds
1984.04 - 1997.08
Associate of Science - Elementary Education
Miss Gulf Coast College
High School Diploma -
Long Beach High School
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