Emily S. Grimmond
Newport Beach,CA
Summary
Dynamic leader and communicator with a proven track record of delivering exceptional customer service and safety at Flexjet. Skilled in culinary arts and flight safety, adept at anticipating guest needs and leading teams to exceed expectations. Achieved remarkable customer satisfaction through innovative solutions and a courteous demeanor.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cabin Attendant
Flexjet
Cleveland, Ohio
11.2018 - Current
- Greeted passengers as they boarded the aircraft and provided assistance throughout the flight.
- Responded promptly to passenger complaints or requests for assistance during flight operations.
- Worked closely with other crew members including pilots, navigators, engineers and ground personnel to ensure safe air travel experience for all customers.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Restocked and organized food, beverage and passenger items inventory.
- Executed menu and drink orders to meet preferences of passengers.
- Inventoried aircraft amenities and completed order list for turnaround.
- Maintained database of in-flight entertainment and assisted passengers with selections.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Flight Attendant
Alaska Airlines
Los Angeles, CA
01.2015 - Current
- Primarily fly lead position
- Brief crew members on responsibilities and expectations
- Coordinate between pilots and flight attendants in all regards regarding safety, emergencies, medical situations, and compliance
- Attend to all customer needs in First Class as well as main cabin while maintaining a professional and courteous demeanor at all times
- Constantly achieve remarkable customer satisfaction reviews in First class as well as have an excellent rapport with co-workers
- Consistently deliver a safe, enjoyable, and reliable flying experience
Substitute Teacher
GGUSD and NMUSD
Garden Grove/Newport Beach, CA
01.2010 - 01.2015
- Credentialed teacher
- Held several long-term teaching positions in both districts
- Implemented lesson plans, effectively communicated with staff and community, organized materials and schedules, promoted a respect and passion for continued learning, maintained flexibility as schedules would change throughout the day
- Long-term assignments included, but not limited to promoting safety and opportunity to thrive in organized and healthy environment, implementation of individual assessments, cohesive work with team teachers, and provided ongoing support and communication to parents
Sales Representative
Sysco Newport Meat Company
Irvine, CA
01.2000 - 01.2002
- Passionately promoted and sold product to established clients as well as solicited to future clients
- Maximized client enthusiasm with innovative ways to use product while maintaining a streamlined budget
- Closely worked with and trained inside sales team to be gracious and efficient in handling customer concerns
- Created presentations and effectively delivered them with confidence and poise
- Maintained a flexible schedule that always met the demands of my clients
- Thrived on bringing a smile to my clients faces as well as creating new business for my employer
Restaurant Manager/Event Planner
Culinary Adventures
Newport Beach, CA
01.1999 - 01.2000
- Created the ultimate culinary experience for guests by anticipating their needs, wants, and desires before they even arrived to their reservation
- Developed and trained employees
- Maintained budget and inventory controls
- Multi-tasked between graciously conversing with guests, firing the line, and assisting and maintaining a smiling work force
- Team player in strategizing how to create the best possible guest experience
Education
MASTER OF ARTS - EDUCATION AND MULTIPLE-SUBJECT TEACHING CREDENTIAL
NATIONAL UNIVERSITY
COSTA MESA, CA01.2005
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT ADMINISTRATION
UNIVERSITY OF NEVADA
LAS VEGAS01.1997
ASSOCIATE OF ARTS - GENERAL EDUCATION
ORANGE COAST COLLEGE
COSTA MESA, CA01.1996
Skills
- Customer service excellence
- Skilled in passenger safety
- Skilled in crew safety
- Skilled in flight safety
- Courteous demeanor
- Decisive
- Energetic
- Enthusiastic
- Flexible
- CPR certified
- Effective communicator
- Natural leader
- Active listener
- Anticipates needs
- Respects privacy
- Document handling
- Culinary skills
Certification
- FAA-Certified Flight Attendant
- Completed FAA 5-week training program
- Certified in First Aid, CPR, and Automatic External Defibrillators (AED)
- Trained on Boeing 737, MAX, and Airbus aircraft
Timeline
Cabin Attendant
Flexjet
11.2018 - Current
Flight Attendant
Alaska Airlines
01.2015 - Current
Substitute Teacher
GGUSD and NMUSD
01.2010 - 01.2015
Sales Representative
Sysco Newport Meat Company
01.2000 - 01.2002
Restaurant Manager/Event Planner
Culinary Adventures
01.1999 - 01.2000
MASTER OF ARTS - EDUCATION AND MULTIPLE-SUBJECT TEACHING CREDENTIAL
NATIONAL UNIVERSITY
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT ADMINISTRATION
UNIVERSITY OF NEVADA
ASSOCIATE OF ARTS - GENERAL EDUCATION
ORANGE COAST COLLEGE
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