EMILY GRINA
Danville,New Hampshire
Summary
A hardworking experienced professional with strong organization skills and positive attitude who assists the underwriters of MassMutual. I bring a comprehensive set of skills that I believe is valuable. My current New Business Coordinator role, I honed my abilities in risk management and data collection, providing a firm foundation. My time-management, people-centric nature, and compassion have afforded me excellent communication skills.
I am excited to contribute my talents and proficiency in motivation toward team efforts. As an engaging communicator with a proven track record in document review, my focus on building strong professional relationships has been a beneficial asset throughout my career.
Overview
23
23
years of professional experience
Work History
MASSMUTUAL – NEW BUSINESS COORDINATOR
09.2019 - Current
- Developed and cultivated lucrative relationships with 80 agents through effective communication and exemplary interpersonal skills
- Decrease time to issue by 28% by assisting underwriters effectively
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Collected, arranged, and input information into database system
- Evaluated customer needs and feedback to drive product and service improvements
- Meet or exceed all company service standards for underwriting and processing applications, endorsements, renewal policies, and new business policies
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Gathered, organized, and input information into digital database
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
RELATIONSHIP MANAGER
SIGNATOR / JOHN HANCOCK
03.2016 - 09.2019
- Meet or exceed all company service standards for underwriting and processing applications, endorsements, renewal policies, and new business policies
- Process life insurance and long-term care, ensuring all paperwork is accurate and complete
- Achieved goals, services, and exceeded performance metrics.
UNDERWRITING ADMINISTRATIVE ASSISTANT
BOSTON PARTNERS FINANCIAL GROUP
10.2013 - 03.2016
- Process life insurance and long-term care applications, ensuring all paperwork is accurate and complete
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
UNDERWRITING ADMINISTRATIVE ASSISTANT
MASSMUTUAL FINANCIAL GROUP
07.2011 - 10.2013
- Processed life insurance and long-term care applications
- Ordered APS reports, paramedical exams, and assisted home office with obtaining necessary information.
FINANCIAL REPRESENTATIVE
PRIMERICA CORPORATION
05.2010 - 06.2011
- Life licensed in New Hampshire to service and sell life insurance.
CUSTOMER SERVICE REPRESENTATIVE
RAM PRINTING
08.2008 - 11.2010
- Collaborated with multiple Ram Printing sales account managers
- Communicated between the customer and the company, paying particular attention associated with each job to ensure the printing accuracy and quality of each job.
ACCOUNT MANAGER / CUSTOMER SERVICE REPRESENTATIVE
UNIGRAPHIC, INC
02.2006 - 05.2008
- Performed various duties for a fast-paced commercial print shop.
CUSTOMER SERVICE REPRESENTATIVE
BRADFORD & BIGELOW PRINTERS
04.2003 - 02.2006
- Full knowledge of 1/c, 2/c, and 4/c process printing
- Maintained communication between the customer and the plant.
OWNER / OPERATOR
TONY LENA'S PIZZA & SANDWICH SHOP
09.2000 - 04.2003
- Performed all functions of running a business: bookkeeping, payroll, inventory control, and maintaining daily operations
- Managed a staff of six employees.
Education
Associate Degree - Commercial Art
Endicott College
Skills
- Underwriting Processes
- Underwriting Guidelines
- Insurance Underwriting
- Detail oriented
- Excellent Written Verbal Skills
- Exceptional Organizational Skills
- Leadership Experience
- Company Standards Compliance
- MS Office Suite Proficiency
- Tracking Spreadsheets
- Continuous Improvement
- Time Management Skills
Timeline
MASSMUTUAL – NEW BUSINESS COORDINATOR
09.2019 - Current
RELATIONSHIP MANAGER
SIGNATOR / JOHN HANCOCK
03.2016 - 09.2019
UNDERWRITING ADMINISTRATIVE ASSISTANT
BOSTON PARTNERS FINANCIAL GROUP
10.2013 - 03.2016
UNDERWRITING ADMINISTRATIVE ASSISTANT
MASSMUTUAL FINANCIAL GROUP
07.2011 - 10.2013
FINANCIAL REPRESENTATIVE
PRIMERICA CORPORATION
05.2010 - 06.2011
CUSTOMER SERVICE REPRESENTATIVE
RAM PRINTING
08.2008 - 11.2010
ACCOUNT MANAGER / CUSTOMER SERVICE REPRESENTATIVE
UNIGRAPHIC, INC
02.2006 - 05.2008
CUSTOMER SERVICE REPRESENTATIVE
BRADFORD & BIGELOW PRINTERS
04.2003 - 02.2006
OWNER / OPERATOR
TONY LENA'S PIZZA & SANDWICH SHOP
09.2000 - 04.2003
Associate Degree - Commercial Art
Endicott College
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