Emily Griswold
Monticello,IL
Summary
Dynamic and adaptable Emergency Dispatcher with a proven track record at Piatt County Sheriff's Office, enhancing emergency response times and team collaboration. Excelled in high-pressure situations, leveraging critical thinking and effective communication to streamline operations. Demonstrated exceptional problem-solving abilities and commitment to quality assurance, contributing to significant improvements in service delivery and team morale.
Overview
10
10
years of professional experience
Work History
Emergency Dispatcher
Piatt County Sheriff's Office
07.2015 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
CNA
Villas Of Holly Brook
07.2014 - 07.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Education
Bachelor Of Science In Nursing - Nursing
Millikin University
Decatur12.2012
Skills
- Customer Service
- Situational Awareness
- Information documentation
- Information Gathering
- Quality Assurance
- Emergency Procedures
- Teamwork and Collaboration
- Problem-Solving
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Decision-Making
- Data Entry
- Call Management
- Time Management
- Prioritizing Situations
- Problem-solving abilities
- Multitasking
- Effective Communication
- Adaptability and Flexibility
Timeline
Emergency Dispatcher
Piatt County Sheriff's Office
07.2015 - Current
CNA
Villas Of Holly Brook
07.2014 - 07.2015
Bachelor Of Science In Nursing - Nursing
Millikin University
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