Emily Grubb
Sequim,United States
Summary
I am a little woman from a large family. One of nine children I have learned from a very early age to be a team player and efficient in all that I do. I have been trained to be a barista and a waitress and have had a bit of Admin thrown into that mix as well. I have learned to be efficient and work hard with excellence. I am always willing to try something new and give it my best shot!
Overview
10
10
years of professional experience
Work History
Waitress
High-Way 101 Diner
Sequim, WA
12.2022 - Current
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Childcare Worker
Classical Conversations
Port Angeles, WA
09.2022 - Current
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Secured indoor and outdoor premises to protect children.
- Communicated with parents about daily activities and any concerning behaviors.
- Employed positive guidance strategies to encourage children and improve behavior.
- Sanitized toys and tables to maintain clean, safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Planned and implemented engaging activities to encourage creativity and expression.
Administrative Coordinator
New Generation Church
SIDCUP, UK
03.2022 - 08.2022
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Managed daily communications with staff to disseminate schedules and overviews, program updates and announcements.
- Prioritized tasks to meet deadlines for policy and program initiatives.
- Fostered relationships with clients and partners through dynamic communication and prompt follow-up to questions and concerns.
- Assisted in coordination, direction and fulfillment of special projects.
- Answered telephone inquiries and processed incoming and outgoing mail.
Barista
Blackfen Community Library
Blackfen, United Kingdom
10.2021 - 08.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Greeted guests with pleasant smile and superior customer service.
Childcare Worker
New Generation Church
Sidcup, UK
10.2021 - 08.2022
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Guided children through engaging and productive activities to foster fun learning environment.
- Planned and implemented engaging activities to encourage creativity and expression.
- Instilled discipline and maintained order with children by using simple and commanding directives.
Barista and Waitress
The Lodge at Sherwood Village
Sequim, WA
06.2020 - 09.2021
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
Barista and Administration
King's Way Church
Sequim, WA
06.2020 - 09.2021
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Supported highest standards of conduct and service to support company reputation.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
Childcare Worker
Classical Conversations
Sequim, WA
01.2021 - 04.2021
- Enforced rules to teach good manners and maintain safe environment.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Regulated children's schedules to balance rest, learning and play.
- Secured indoor and outdoor premises to protect children.
- Communicated with parents about daily activities and any concerning behaviors.
Childcare Worker
Awana Clubs
Sequim, WA
09.2013 - 04.2015
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Developed and implemented lesson plans and activities for children of various ages.
- Assisted children in development of social, communication and problem-solving skills.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Guided children through engaging and productive activities to foster fun learning environment.
Education
High School Diploma -
Homeshool
Sequim, WA06.2018
Skills
- Up-selling
- Safe food handling practices
- Credit card transactions
- Product displays
- Espresso machine operation
- Cash register operation
- Active listener
- Team player
- Planning & organizing
- Age-appropriate activities
- Customer service
- Good work ethic
- Team building
- Creative arts talent
Timeline
Waitress
High-Way 101 Diner
12.2022 - Current
Childcare Worker
Classical Conversations
09.2022 - Current
Administrative Coordinator
New Generation Church
03.2022 - 08.2022
Barista
Blackfen Community Library
10.2021 - 08.2022
Childcare Worker
New Generation Church
10.2021 - 08.2022
Childcare Worker
Classical Conversations
01.2021 - 04.2021
Barista and Waitress
The Lodge at Sherwood Village
06.2020 - 09.2021
Barista and Administration
King's Way Church
06.2020 - 09.2021
Childcare Worker
Awana Clubs
09.2013 - 04.2015
High School Diploma -
Homeshool
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