Summary
Overview
Work History
Education
Skills
Timeline
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Emily Gruner Martin

Lousiville,KY

Summary

Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.

Overview

6
6
years of professional experience

Work History

Office Clerk

X-Ray Lady
03.2023 - Current
  • Processed up to 50 continuing education orders a day, cross checking each client's history and utilizing knowledge of Federal and state regulations to ensure each customer received the materials they need.
  • Interacted with customers by phone and email to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Receptionist

Bardstown Road Animal Clinic
08.2020 - 01.2023
  • Acted as team lead and head receptionist at a fast-paced, one-doctor clinic
  • Utilized medical knowledge and veterinary experience to explain medications, vaccines, and at-home health care to clients
  • Worked with the doctor to prepare treatment plans and discussed financial estimates with clients
  • Used organizational skills to efficiently manage multiple tasks at once while maintaining a high level of accuracy
  • Answered a multi-line telephone, scheduled appointments, prepared and maintained medical records, filing, prescriptions, mailings, financial transactions and front office and reception area maintenance.

Critical Care Assistance

Medvet Chicago
03.2019 - 04.2020
  • Worked as a nursing and clerical assistant to the Critical Care Department
  • Performed physical exams; accurately counted heart, pulse rate, capillary refill time, mucous membrane, respiratory rate and effort, and set up various medical procedures, such as radiographs, nasogastric tubes and IV catheter placement
  • Kept track of financial charges for each patient on the NCU and ICU floors and acted as a financial liaison between clients and doctors by preparing financial estimates based on the patient's condition.

Receptionist and Technician

Park Animal Hospital
02.2018 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance in a fast-paced, one-doctor, walk-in clinic.
  • Assisted the doctor with surgeries and medical procedures by keeping animals calm and restraining them while undergoing treatment
  • Communicated details of animal care to clients, educating them about specific issues, illnesses, treatment methods, and recovery
  • Adhered to a high standard of safety, cleanliness, and professionalism

Education

Bachelor of Arts - Psychology

Murray State University
Murray, KY
05.2016

Skills

  • Excellent Customer Service
  • Medical Recordkeeping
  • Data Entry
  • Attention to Detail
  • Compassionate Care
  • Effective Multitasking

Timeline

Office Clerk

X-Ray Lady
03.2023 - Current

Receptionist

Bardstown Road Animal Clinic
08.2020 - 01.2023

Critical Care Assistance

Medvet Chicago
03.2019 - 04.2020

Receptionist and Technician

Park Animal Hospital
02.2018 - 12.2018

Bachelor of Arts - Psychology

Murray State University

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Emily Gruner Martin