Emily Guillote
Summary
Microsoft Excel
Microsoft word
One drive
Duo systems
Nice Engage
Workday
Powerpoint
Overview
6
6
years of professional experience
Work History
Quality Assurance Manager
Everise
10.2019 - Current
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Implemented new quality assurance and customer service standards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Evaluated interactions between associates and customers to assess personnel performance.
- Recorded, analyzed, and distributed statistical information.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reported production malfunctions to managers and production supervisors.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Inspected products and worker progress throughout production.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behavior's and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Assistant Store Manager
Cefcostores
12.2017 - 09.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers entering store and offered assistance with requirements.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Answered questions about store policies and addressed customer concerns.
- Operated POS system to process payments and provide receipts.
- Located merchandise across various stores to address customer needs.
- Worked with loss prevention in monitoring shopper behavior.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Longview Highschool
Longview, TX04.2010
Skills
- Defect Identification
- Operations Management
- Employee Recruitment
- Product Testing
- Document Control
- Best Practices
- Presentations
- High Tolerance Measurement
- Customer Requirement Adherence
- Duty Assignments
- Employee Training
- Strong Business Acumen
- Analyze Test Results
- Policy Reinforcement
- Legal Standards
- Complaint Investigations
- Data Collection
- Pre-Implementation Audits
- Cause and Effect Analysis
- Maintaining Clean Work Areas
- Audit Reporting
- Statistical Analysis
- Quality Assurance Guidance
- Performance Metric
- Quality Assurance
- Employee Supervision
- Continuous Improvements
- Deficiency Detection
- Quality Control
- Data Analysis
- Knowledge of Quality Systems
- Asset Utilization
Timeline
Quality Assurance Manager
Everise
10.2019 - Current
Assistant Store Manager
Cefcostores
12.2017 - 09.2019
High School Diploma -
Longview Highschool