Emily Gundy
Hatfield,AR
Summary
Dynamic professional with a proven track record at Union Bank, excelling in efficient workflow management and fostering teamwork. Leveraged strong organizational skills and effective communication to enhance customer satisfaction and streamline operations. Demonstrated expertise in Microsoft Excel and a positive attitude, significantly contributing to a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Deposit Operations Specialist
Union Bank
06.2022 - Current
- Provided backup to multiple other deposit operations specialists.
- Handled ATM service maintenance and disputes.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Processed foreign items and returned mail.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.
- Ensured timely resolution of customer inquiries by working closely with customer service representatives and other departments as needed.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Answered phone calls.
Bank Teller
Arvest
04.2021 - 06.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with banking needs and inquiries.
Bank Teller
Union Bank
03.2020 - 01.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with banking needs and inquiries.
Customer Service Manager
Walmart
03.2015 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Associate of Applied Science - Medical Billing & Coding
University of Arkansas Rich Mountain
Mena, Ar05.2019
Skills
- Ability to meet deadlines
- Ability to work independently
- Strong organizational skills
- Efficient Workflow Management
- Excellent time management
- Effective communication abilities
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Microsoft PowerPoint, Excel, and Word
- Reliable and Responsible
- Honest and Dependable
Timeline
Deposit Operations Specialist
Union Bank
06.2022 - Current
Bank Teller
Arvest
04.2021 - 06.2022
Bank Teller
Union Bank
03.2020 - 01.2021
Customer Service Manager
Walmart
03.2015 - 03.2020
Associate of Applied Science - Medical Billing & Coding
University of Arkansas Rich Mountain
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