Years of professional experience
Emily Gurr
Behavioral Technician/Customer Service Representative
Gilbert,AZ
Summary
Driven Beginner Behavior Technician with a great training start at Circle City ABA, adept in monitoring and enhancing client progress through detailed data analysis and team collaboration. Skilled in Rethink Certification and exceptional communication, have babysat a fair bit too so have that extra experience with children and am passionate to use prior work & people experience to excel in this position.
Overview
3
3
6
6
Certifications
Work History
Behavior Technician
Circle City ABA
07.2024 - 08.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Completed 40-hour Rethink training/notes and am now eligible to be compted by a BCBA.
- Shadowed/trained tor 84+ hours.
Customer Service Worker
Wildflower
09.2023 - 04.2024
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service workers
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Joe’s Real BBQ
06.2022 - 08.2023
- Responded to customer requests for products, services, and company information.
- Made various foods and ice creams for customers at the Topo sub-store within Joe’s BBQ, as well as completed miscellaneous food-prep for the BBQ.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Restaurant Cashier & Cook
Rosati’s Pizza
06.2021 - 11.2021
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cooked & operated with 500f+ degree oven for pizzas after quickly cutting and assembling them.
- Cleaned well and often floors, bathrooms, dishes, counters, etc.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma - HSD
Gilbert High School
Gilbert05.2024
Skills
Diligent and hard working individual eager to learn and acquire new skills that will equip me to be a more experienced worker and person as well as pertains to my prospective studies in the behavioral health/psychology/teaching field
Certification
• Article 9 Certification
• Level 1 Fingerprint Clearance Card
• CPR/First Aid Certification
• Rethink 40-Hour Pre-RBT Certification
• Drivers License
• Food Handlers Card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Behavior Technician
Circle City ABA
07.2024 - 08.2024
Customer Service Worker
Wildflower
09.2023 - 04.2024
Customer Service Representative
Joe’s Real BBQ
06.2022 - 08.2023
Restaurant Cashier & Cook
Rosati’s Pizza
06.2021 - 11.2021
High School Diploma - HSD
Gilbert High School
• Article 9 Certification
• Level 1 Fingerprint Clearance Card
• CPR/First Aid Certification
• Rethink 40-Hour Pre-RBT Certification
• Drivers License
• Food Handlers Card
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