Emily Gurtovenko
Citrus Heights,CA
Summary
To obtain employment with a reputable company that offers me the opportunity to provide a positive atmosphere to learn and implement new skills for the betterment of the company.
Overview
3
3
years of professional experience
Work History
Front Desk Patient Coordinator
Creekside Endodontics
Roseville, CA
04.2023 - Current
- Checked insurance benefits, received payments and provided receipts.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Compiled and maintained medical charts and reports in complex digital databases.
- Demonstrated flexibility during changes to patient care practice.
- Managed the distribution of statements to patients with overdue accounts, ensuring timely communication and follow-up.
- Composed and sent professional emails to patients and dentist offices, facilitating smooth communication and coordination.
- Efficiently scheduled appointments and managed calendars for multiple doctors, optimizing their daily operations.
Bistro Attendant
Courtyard by Marriott
Roseville, CA
10.2022 - 04.2023
- Created food displays according to established standards and replaced dated products with fresh
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Greeted guests with pleasant smile and superior customer service
- Collected payments and provided accurate change
- Prepared and served coffee, espresso drinks, blended coffees and teas
Front Desk Agent
Fairfield Inn Marriott
Roseville, CA
10.2021 - 10.2022
- Resolved guest complaints to maintain complete customer satisfaction
- Made friendly conversation with customers to provide enjoyable bar experience
- Posted charges, updated accounts and issued bills to departing guests
- Answered telephones and greeted visitors to assist, answer questions and direct
- Responded to inquiries and room requests made online, by phone and via email
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Received incoming calls and coordinated with staff to fulfill customer requests
- Handled payment processing and provided customers with receipts and proper bills and change
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
- Addressed customer needs, responding to specific requests
Team Member
Papa Murphys
Antelope, CA
06.2021 - 10.2021
- Developed positive customer relationships through friendly greeting and excellent service
- Rotated through series of different stations based on team needs
- Trained new team members using approved training materials and information
- Served customers by phone to take orders and answer product or service questions
- Responded to customer concerns efficiently, accurately and with detailed information
- Assembled and packaged store food items according to specific requirements.
Education
High School Diploma -
Center High School
Antelope, CA05.2022
Skills
- Bilingual (Russian)
- Microsoft Word
- Excel
- Powerpoint
- Quick adapter
- Excellent collaboration
- Communication
- Organization
- Memory skills
- Photography
- Photo-editing in Lightroom
- Punctuality
- Professional customer service
- Patient Care Coordination
- Claims Processing
- Payment Collection
- Insurance Practices
- Filing and Recordkeeping
- Greeting Guests
- Reservations Management
- Phone and Email Etiquette
- Teamwork and Collaboration
- Safe Food Handling
Timeline
Front Desk Patient Coordinator
Creekside Endodontics
04.2023 - Current
Bistro Attendant
Courtyard by Marriott
10.2022 - 04.2023
Front Desk Agent
Fairfield Inn Marriott
10.2021 - 10.2022
Team Member
Papa Murphys
06.2021 - 10.2021
High School Diploma -
Center High School
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