Emily Gutierrez
Houston
Summary
Results-driven professional with extensive experience at STG Logistics, excelling in document tracking and customer service. Proven ability to enhance operational efficiency through critical thinking and effective communication. Adept at managing logistics and ensuring compliance, consistently achieving timely deliveries while maintaining high-quality service standards.
Overview
4
4
years of professional experience
Work History
Warehouse Clerk
STG Logistics
Pasadena
10.2024 - 04.2025
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Provided general administrative support when necessary including filing paperwork, answering phones.
- Prepared inventory for shipment by attaching tags and labels.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Checked in all truck drivers' picking up and delivering.
- I answered all emails for every shipment coming in.
Customer Service Representative/Coordinator
Custom Goods
08.2023 - 08.2024
- Managed billing processes efficiently, ensuring the accuracy and timeliness of invoices
- Handled supply ordering, maintaining adequate inventory levels to support operations
- Managed all paperwork related to truck drivers, including documentation and record-keeping
- Assigned trailers to drivers, optimizing logistics and transportation efficiency
Transportation Clerk
Metropolitan Warehouse And Delivery
10.2022 - 07.2023
- Coordinate transportation services and schedules
- Arrange and track shipments and deliveries
- Communicate with carriers, drivers, and customers
- Ensure proper documentation and compliance with regulations
- resolve transportation issues and provide customer support
Customer Service Representative
City Of Houston Health Department
08.2021 - 09.2022
- Communicated urgent and sensitive information to clients regarding COVID-19 test results
- Accurately and efficiently maintained client records
- Performed assigned duties to ensure quality and timely service delivery
- Responded to inquiries and aided clients through multiple channels○ Phone○ Email
- Provided feedback to improve service levels
Education
High School Diploma -
South East Academy
Houston, TX05.2021
Skills
● Document tracking
● Computer skills
● Creative problem-solving
● Critical thinking
● Strong communication
● Customer service
● Emotional intelligence
● Data entry
● Record keeping
● Time management
● Attention to detail
● Adaptability/flexibility
● SAP
● Team Management
Timeline
Warehouse Clerk
STG Logistics
10.2024 - 04.2025
Customer Service Representative/Coordinator
Custom Goods
08.2023 - 08.2024
Transportation Clerk
Metropolitan Warehouse And Delivery
10.2022 - 07.2023
Customer Service Representative
City Of Houston Health Department
08.2021 - 09.2022
High School Diploma -
South East Academy
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