Emily Guzman
Arcadia,FL
Summary
Hardworking Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Associate
Walmart
Arcadia, USA
06.2024 - Current
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
Hostess
Chili's
Arcadia, USA
01.2022 - 08.2023
- A hostess at chilis
- I've learned to be awesome at multitasking especially when things get busy and hectic
- I have great communication skills
- I will put in any extra work that is needed
- I have good computer skills
- I am very organized and I like to have a clean work space
- Being a host I've learned to have a positive attitude and keep my professional composure in difficult situations
- I go above and beyond to be a team player! I feel I work my best when working with other people
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Provided menus to customers and answered questions regarding menu items.
- Assisted in preparing the restaurant for opening and closing shifts.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Accurately recorded customer information into reservation system.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
Some College (No Degree) - Business
South Florida State College
Sebring, FLSkills
- Packaging
- Cleaning Experience
- Host/Hostess
- Detailing
- Computer skills
- Organizational skills
- Time management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Quality control
- Sales
- Cash register
- Stocking
- Microsoft Outlook
- Clerical experience
- Word processing
- Management
- Conflict management
- Flexible Schedule
- Customer interaction
- Customer Service
- Service assistance
- Customer Engagement
- Reliable and Punctual
- MS Office
- Computer Skills
- Stocking and replenishing
- Verbal and Written Communication
- Courteous and Professional
- Client Engagement
Additional Information
Current college student.
Timeline
Associate
Walmart
06.2024 - Current
Hostess
Chili's
01.2022 - 08.2023
Some College (No Degree) - Business
South Florida State College
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