Emily Lucas

• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients to create welcoming atmosphere.
• Assisted team with operational policies and procedures to drive services.
• Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
• Effectively communicate as a liaison between patients, healthcare providers and other staff contributing to a positive and organized work environment.
• EKG experience covering Pediatrics when short staffed

covering the Unit Ambassador.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor procedures such as cystoscopy and vasectomy; including preparing exam room and sterilizing instruments.

• Assisted patients with activities of daily living, promoting independence and comfort during their stay.
• Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
• Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
• Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
• Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
• Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
• Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.