Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Emily Haab

Plano,IL

Summary

Proven leader with extensive experience in office management at Merry Maids, enhancing operational efficiency and team productivity through workflow planning and organizational leadership. Skilled in data retrieval systems and excels in building relationships, achieving significant improvements in client retention. Demonstrates a keen ability to train and coach staff, driving performance and compliance to new heights. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Administrative Office Manager

Merry Maids
10.2021 - Current
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created new employee handbook, IT policies and disaster recovery procedures.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Organized and updated databases, records and other information resources.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created organized filing system to manage department documents.
  • Built and managed processes for tracking and monitoring department performance.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Cashier

Casey's
04.2019 - 09.2020
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.

Crew Chief

McDonald's
08.2013 - 06.2014
  • Trained all team members on key roles to maintain flexibility.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed team according to company standards and compliance requirements.

Education

GED -

Grundy Kendall Regional Office of Education
Yorkville
03.2020

Skills

  • Workflow Planning
  • Organizational Leadership
  • Data retrieval systems
  • Policy and procedure modification
  • Scheduling and calendar management
  • Document Management
  • Training and coaching
  • Documentation and control
  • Employee Training
  • Office Administration
  • Relationship Building
  • Specialty in customer service quality
  • Proficient in Risk Assessment and Client Retention

Software

Salesforce

Microsoft Office 365

Timeline

Administrative Office Manager

Merry Maids
10.2021 - Current

Cashier

Casey's
04.2019 - 09.2020

Crew Chief

McDonald's
08.2013 - 06.2014

GED -

Grundy Kendall Regional Office of Education
Emily Haab