Emily Hafer
Warminster,PA
Summary
Customer service leader with strong focus on team collaboration and achieving results. Known for adaptability and reliability in changing environments. Expertise in conflict resolution, communication, and process improvement to enhance customer satisfaction. Skilled in training and mentoring team members to ensure consistent high-quality service.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Giant Food Stores
06.2021 - 05.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Lead Customer Service Associate
Wawa
06.2022 - 10.2024
- Maintained up-to-date knowledge of product and service changes.
- Coached associates on best practices for managing difficult situations, boosting overall team performance.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering support and recommendations to address needs.
Education
High School Diploma -
William Tennent High School
Warminster, PA06.2023
Skills
- Multitasking and Organization
- Positive and Friendly
- Time Management
- Reliability
- Phone Etiquette
- Fast Learner
- Problem-Solving
Timeline
Lead Customer Service Associate
Wawa
06.2022 - 10.2024
Personal Shopper
Giant Food Stores
06.2021 - 05.2022
High School Diploma -
William Tennent High School
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