Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hager

Charleston,SC

Summary

Risk Program Manager with 6+ years of experience in risk management, compliance, and program leadership at Amazon. Proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.

Overview

2026
2026
years of professional experience

Work History

Risk Prevention Program Manager

Amazon
06.2025 - Current
  • Led 50+ high-priority triage sessions (“war rooms”) to resolve systemic publisher and author issues, reducing average resolution time by 30%.
  • Conducted root cause investigations and developed corrective action roadmaps to address recurring risk issues, resulting in measurable customer satisfaction improvements.
  • Partnered with Legal, PR, and CRM Operations leaders to design and roll out scalable operational policies, SOPs, and frontline guidance.
  • Drove cross-functional solutions to mitigate business risk and strengthen publisher experience, leveraging data and stakeholder input to build compelling cases for change.
  • Monitored execution of process fixes and feature changes to ensure delivery aligned with target outcomes.

Risk Program Manager

Amazon
2021 - 2025
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions. Saving the business more than 17 million YoY.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.

Executive Customer Relations

Amazon
01.2017 - 01.2019
  • Managed escalations from publishers raised directly to the CEO, serving as resolution owner for complex, high-visibility cases.
  • Created SOPs, references, and policies that streamlined workflows, reducing resolution time and improving internal efficiency.
  • Identified opportunities to simplify and automate processes, leading to measurable operational time savings.

Education

Business Administration, Public Speaking, Psychology

Trident Technical College
01.2008

Skills

  • Compliance and risk mitigation
  • Issue resolution analysis
  • Effective cross-team project coordination
  • Continuous process improvement expertise
  • Expertise in Microsoft Office, Excel, Pippin, Cedric

Timeline

Risk Prevention Program Manager

Amazon
06.2025 - Current

Executive Customer Relations

Amazon
01.2017 - 01.2019

Risk Program Manager

Amazon
2021 - 2025

Business Administration, Public Speaking, Psychology

Trident Technical College

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Emily Hager