Emily Hahn

• Resolved complaints from clients and customers and fielded overall company reviews.
• Managed a team of accounts receivable analysts, fostering a positive work environment that encouraged professional growth.
• Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
• Maintained strong relationships with clients by addressing inquiries promptly and professionally.
• Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.

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• Boosted stakeholder satisfaction with prompt resolution of client inquiries regarding invoice disputes or payment issues.
• Enhanced team productivity with regular training sessions on new software tools or procedural updates within the department.
• Facilitated successful audits through well-organized documentation of accounts receivable transactions and activities.
• Managed and responded to correspondence and inquiries from customers and vendors.

• Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
• Collaborated with cross-functional teams including finance, sales operations, legal and IT to implement process improvements and streamline accounts receivable workflows.
• Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
• Deposited checks and worked with accounting supervisor to determine coding and prepare related entries.
• Contacted internal and external customers to obtain documentation to support invoices and claims.
• Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
• Entered figures using 10-key calculator to compute data quickly.

• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Place delinquent accounts with 3rd party collection agencies.

• Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
• Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
• Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.

• Transported patients between rooms and appointments or testing locations.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Built rapport with patients and families, providing emotional support during difficult times.
• Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.