Emily Hairfield

Supervisor:

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Completed store opening and closing procedures and balanced tills.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
• Followed established auditing processes to meet internal and regulatory requirements.
• Performed observations and evaluated supporting documents to supplement audit findings.

Deli supervisor:

• Inventoried food products and associated materials on weekly basis.
• Observed quality assurance standards to optimize freshness of deli products.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Verified prepared food met standards for quality and quantity before serving to customers.

Merchandiser:

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Collaborated with store managers to devise store layouts and establish aesthetic appeal.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Performed inventory control, such as counting, and stocking merchandise.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Membership:

• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Assisted in benchmarks such as upgrades, Citi Visas, EMARs, and new member sign ups.
• Membership returns

• Inspected finished products for quality and adherence to customer specifications.
• Prepared products for shipment by packing, labeling and stacking boxes.
• Followed safety and quality requirements every day.
• Maximized efficiency to save time and reduce waste.
• Completed daily logs and submitted reports on production activities.
• Evaluated ongoing operations of machines and performed troubleshooting on problems.
• Drafted a time scale for all jobs.
• Changed equipment over to new product.
• Troubleshooted problems with equipment, devices or products.
• Maintained clean and organized work areas.
• Product Testing
• Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
• Coordinated inventory and cost control programs.
• Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
• Assisted in the preparation of the business cases for all licensing projects.
• Helped achieve company goals by supporting production workers.
• Return Merchandise Authorization

• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
• Resolved complaints from guests by listening to issues and notifying restaurant manager.
• Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
• Stocked and maintained silverware, linens and condiments.
• Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room.
• Minimized customer wait times by efficiently taking and filling orders.
• Assisted kitchen staff in delivery of proper food counts by determining number of food items required for complete service.
• Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
• Upsold products to customers, effectively increasing sales.
• Answered phones politely and promptly while accurately recording and confirming reservations.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Meal Prep

• Trained and supervised staff members.
• Oversaw schedules and found coverage when shifts were short.
• Upheld company standards and compliance requirements for operations and cleanliness of all areas.
• Confirmed that appropriate changes were made to resolve customers' problems.
• Opened and closed the store, which included counting cash drawers, making bank deposits and checking all equipment for proper functioning.
• Sought opportunities to up-sell and add-on additional merchandise.
• Enforcing all food safety and health codes
• Stocked and rotated inventory regularly.
• Processed all sales transactions accurately and in a timely fashion.
• Created new processes and systems for increasing customer service satisfaction.
• Contributed to team success by filling in on cashier duties, providing product assistance, merchandising shelves and cleaning customer areas.