Summary
Overview
Work History
Education
Skills
Certification
Summary of Professional Expertise
Generic
Emily Hall

Emily Hall

Redding,CT

Summary

Accomplished IT professional with over 20 years of experience in Web and Data Systems. Strong leadership and communication skills with a track record of innovative problem-solving. Expertise in Cloud computing, Python development, API integrations, and proficient in project management tools like Rally and Jira.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager, Project Management - Disney Streaming Technology

The Walt Disney Company
02.2019 - 08.2023
  • Led a team of 6 Technical Project Managers supporting data acquisition, data lakes, data warehouses, and business intelligence product engineering teams. Designed and developed software tools and operational processes for status reporting and labor planning for over 30 active teams.
  • Developed a Jira-Airtable-Slack integration for data governance tracking and approvals.
  • Developed a custom Python Jira API integration to power BI Dashboards to track project execution.
  • Managed a custom financial reporting platform for CapEx/OpEx labor costs based on Jira metadata.

Contracted Technical Project Manager

DTCI Technology
10.2017 - 01.2019
  • Facilitated the creation of a tailored audience management product while fulfilling the role of Scrum Master within a data product engineering team. Managed high-priority projects, executed cross-functional Scrum team coaching, and delivered customized Jira administration tools, reports, and best practices.
  • Built a custom Python integration between Jira and Smartsheet to support portfolio planning.
  • Managed rollout of GDPR and CCPA compliance systems for data product suite.
  • Led the development of the executive business intelligence platform for the launch of Disney+.

Contracted Agile Coach

Knights of Columbus
07.2017 - 10.2017
  • Guided teams in embracing Scrum/XP and Design Thinking to optimize operational advancements. Implemented test management via HipTest/Jira, concurrently mapping Lean Value Streams and user journeys. Delivered coaching in Scrum adoption, IT business management, and strategic planning.
  • Developed and delivered a custom Agile/Scrum methodology curriculum to over 100 employees
  • Administered Jira Cloud instance and containerized lower environments.

Program Manager

MongoDB, Inc.
07.2016 - 08.2017
  • Delivered coaching and Scrum facilitation for curriculum development, documentation, and LMS teams. Managed curriculum for engineering new-hire training and collaborated on launching the Stitch cloud-based product, encompassing requirement gathering, prioritization, and quality assurance.
  • Designed and implemented a Jira-based automated product documentation process.
  • Managed the curriculum for the engineering new-hire training program.

Director of Project Management

Viacom Media Networks
12.2010 - 06.2016
  • Managed new product development and event portfolios using Agile and Waterfall, guiding 5 Scrum Masters to Director positions. Led SAFe events, scaled Agile processes, and set PMO standards across multiple brands. Facilitated meetings, reviewed vendor RFPs, and resolved conflicts within the Entertainment Group.
  • Engaged in quarterly Big Room planning and SAFe events in the role of Release Train Engineer
  • Established and evolved PMO standards for Agile practice across the portfolio, resulting in continuous improvements in productivity and team morale

Enterprise 2.0 Technical Lead

Axispoint Inc
04.2010 - 12.2010
  • As a technical consultant for B2B clients I wrote configuration, change, and support management plans; and functioned as the client’s main point of contact.

Content Management Server Engineer

Discovery Communications, Inc.
11.2007 - 03.2010
  • Administered the Web CMS platform for Discovery.com and related sites, including user and license management, upgrades, patches, and performance monitoring in a RedHat Linux environment.
  • Provided comprehensive user community support through troubleshooting, issue tracking, training delivery, process, and best practice documentation.
  • Developed custom administration and installation tools using Perl, Python, and Bash.
  • Upgraded TeamSite CMS impacting over 10k content pages on 14 sites supported by 175 system users.
  • Authored test plans for new functionality based on wireframes and business requirements.

Content Management Systems Consultant (subcontract for U.S. Department of Education)

Quotient, Inc.
02.2007 - 10.2007
  • Managed all TeamSite Web CMS platform environments (Dev, Test and Prod) for Ed.gov in Solaris, including upgrades, patches, and user administration.
  • Created customizations and executed bug fixes in Perl and Java.
  • Designed user support workflow, delivered end-user training, and produced technical documentation.
  • Developed system management and monitoring shell scripts.
  • Led system integration projects, ensuring alignment with client requirements and operational goals.

Web Content Management Specialist

Blue Cross Blue Shield of Massachusetts
06.2004 - 01.2007
  • Delivered training to CMS users and contributed to the training curriculum and supporting materials.
  • Provided Tier 2 user support, developed and documented web content management best practices.

Education

Master of Science - Computer Science

WGU
Salt Lake City, UT
06.2027

Advanced TIG Welding -

CT State Naugatuck Valley
Waterbury, CT
05.2025

Bachelor of Science in IT Management -

Western Governors University (WGU)
Salt Lake City, UT
11.2014

Associate of Science in Information Technology -

University of Phoenix
Phoenix, AZ
05.2006

Skills

  • Programming and Markup Languages: JavaScript, Python, RESTful API, Java, HTML 5, CSS
  • Platforms/Tools: Airtable, AWS, Azure, Qubole, Jupyter, TensorFlow
  • Reporting/Statistics: Looker Studio, Omniture, Tableau
  • Project Management: Agile, Scrum, Jira, Confluence, SharePoint
  • Desktop Applications: Adobe Creative Suite, Office365, Visio, MS Project
  • Operating Systems/Shells: Windows, Mac, Linux, Bash, PowerShell
  • Fabrication and Engineering: TIG (GTAW) Welding
  • Soft Skills: Customer service, Team leadership, Time management, Decision-making

Certification

  • Certified Scrum Master (CSM), Scrum Alliance
  • Web Development Certificate, Clark University
  • Project+, CompTIA
  • ITIL Foundation, CompTIA
  • Foundation Networking Associate, CompTIA

Summary of Professional Expertise

  • Systems Administration
  • IT Project Management
  • Cross-Functional Team Leadership
  • Process Improvement User Support and Training
  • Curriculum Management
  • BI & Data Management Regulatory Compliance
  • Cloud Development Environments
  • AI & Machine Learning

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