Summary
Overview
Work History
Education
Skills
HACCP Certified
Languages
Timeline
Generic

Emily Hang

Summary

Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Quality Assurance Manager

GO Fresh
08.2021 - Current
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Inspected products and worker progress throughout production.
  • Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
  • Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Recorded, analyzed, and distributed statistical information.
  • Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
  • Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
  • Reported production malfunctions to managers and production supervisors.
  • Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
  • Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.

Patient Access Specialist

Children's Minnesota
02.2020 - 07.2021
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
  • Enhanced patient satisfaction by providing efficient registration and scheduling services.
  • Prepared patient identification band and completed admissions papers.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
  • Rooted out potential discrepancies in insurance claims submissions proactively preventing denials or delays in payments.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on hospital processes and procedures.
  • Resolved patient billing issues in line with established guidelines.
  • Greeted and assisted patients with check-in procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Quality Assurance Lead Technician

G.O Fresh
10.2015 - 01.2020
  • Trained new production employees in proper Good Manufacturing Practices.
  • Gathered and inputted data in Excel to develop and assess trends.
  • Monitors daily quality checks per requirements to maximize efficiency.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Conducted monthly self-audits and reported findings to Quality Assurance Manager.
  • Conducted hourly water, metal detector and product checks on product samples and recorded results.
  • Prepared and participated in annually government audits alongside Quality Assurance Manager.
  • Developed quality control procedures for inclusion in technical staff manuals.
  • Assessed inventory on monthly basis and ordered lab supplies, materials and chemicals.
  • Maintained laboratory equipment to keep all tools functional and operating efficiently.
  • Collaborated closely with Production Supervisors to promote team-oriented approach in daily activities.
  • Handled all delegated tasks, including data entry, writing up Standard of Procedure, and ensuring all documents are accurate.
  • Created agendas and communication materials for team meetings.
  • Prepared and conducted monthly meetings with Sanitation Crew.
  • Prepared, Participated and interpreted in annually GMPs trainings for Production Employees.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Trained new Quality Assurance Technicians in proper equipment use and product testing procedures.
  • Performed site evaluations, customer surveys and team audits.
  • Conducted weekly environmental bacterial testing on production equipments and products.

Pharmacy Technician

Walgreens
12.2015 - 12.2019
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Entered orders into system and filled medication orders.
  • Ordered out of stock medications to keep inventory well-stocked.
  • Prepared and submitted claims to insurance companies for payment.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Resolved third-party rejection claims.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Used 8-point check system to verify labeled prescriptions.
  • Restocked shelves and prepared expired drugs for return.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Prepared prescription transfer requests from competitor companies.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Supported pharmacist in preparing prescriptions daily.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Entered and processed patient prescriptions in company system.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Processed prescriptions, checking against known patient allergies.
  • Prepared medication labels with item name and quantity.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Coordinated with other pharmacy locations to resolve issues.
  • Processed prescription transfer requests from competitors.
  • Promoted health and well-being of patients by informing patients of flu immunizations.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Eliminated third-party rejection claims.
  • Filled over 200 medication orders daily and entered orders into system.
  • Answered customer questions regarding medication.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Communicated extensively with patients to provide assistance, support and instructions.

Direct Care Professional

ACR Homes
12.2013 - 09.2015
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored and reported clients' progress.
  • Administered necessary medications as directed by care plan.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.

Education

Bachelor of Science - Public Health

St. Catherine University
Saint Paul, MN
06.2025

High School Diploma -

Johnson Senior High School
Saint Paul, MN
06.2011

Skills

  • Testing protocols
  • Laboratory computer systems
  • Materials testing
  • Safety procedures
  • Correction plans
  • Sampling procedures
  • Inspections and audits
  • Product inspections
  • Communication
  • Planning and coordination
  • MS Office
  • Proper labeling procedures
  • Verifying orders
  • Pharmacy operations
  • Stocking shelves
  • Resolving customer issues
  • Insurance billing
  • FDA compliance
  • Labeling prescriptions
  • Supporting pharmacy operations
  • Problem-solving skills
  • Workflow Optimization
  • Customer service
  • Client safety and first aid
  • Client documentation
  • Care plan management
  • Compassionate client care
  • Proper phone etiquette
  • Medication administration
  • Housekeeping
  • Internal Audits
  • Continuous Improvement
  • Quality Assurance Management
  • Quality testing
  • Document Control
  • Audit Coordination
  • Attention to Detail
  • Policy Reinforcement
  • Employee Training
  • Knowledge of quality systems
  • Quality Control
  • Data Analysis
  • Performance Metrics
  • Project Management
  • Audit reporting
  • Relationship Building
  • Process Analysis
  • Work Planning and Prioritization
  • Documentation Review
  • Regulatory Compliance
  • Risk Analysis and Mitigation
  • Employee Supervision
  • Complaint Investigation
  • Presentations
  • Trend Analysis
  • Goals Setting
  • Data Collection
  • Product Testing
  • Deficiency detection
  • Pre-implementation audits
  • Customer Service
  • Strong Work Ethic
  • Critical Thinking
  • Effective Multitasking
  • Team Collaboration
  • Production Support
  • Interpersonal Communication
  • Front Desk Operations
  • HIPAA Compliance
  • Professionalism and Ethics
  • Paging Systems
  • Insurance Verification
  • Patient Registration
  • Multitasking and Organization
  • Patient check-in
  • Registration and Admissions
  • Team Leadership
  • Calm and Effective Under Pressure
  • Conflict Resolution
  • Caring and Empathetic
  • Punctual and Hardworking
  • Patient Confidentiality and Data Security
  • Reliability and Dedication

HACCP Certified

HACCP Certified in 2022

Languages

Hmong
Native or Bilingual

Timeline

Quality Assurance Manager

GO Fresh
08.2021 - Current

Patient Access Specialist

Children's Minnesota
02.2020 - 07.2021

Pharmacy Technician

Walgreens
12.2015 - 12.2019

Quality Assurance Lead Technician

G.O Fresh
10.2015 - 01.2020

Direct Care Professional

ACR Homes
12.2013 - 09.2015

Bachelor of Science - Public Health

St. Catherine University

High School Diploma -

Johnson Senior High School

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Emily Hang