Emily Hannah
Tulsa,OK
Summary
Resourceful and hardworking college student with excellent analytical skills and a proven dedication to customer service. Strong organizational abilities with success in managing teams and projects. I am a well-rounded and professional team player dedicated to continuing my collegiate-level education. Adept at taking initiative and doing the job that needs to be done.
Overview
8
8
years of professional experience
Work History
Waitstaff/Kitchen Staff Member
Worthen Catering
01.2018 - 12.2021
- In a kitchen support role, I lifted and carried heavy materials, prepared and cooked simple items, washed, peeled, and cut fruits and vegetables, and cleaned dishes and utensils to maintain a sanitized environment.
- Assisting the head chef, I ensured accurate ingredient portioning for consistent dish presentation and taste, while maintaining composure under stress.
- Additionally, I supported successful events by setting up venue spaces, assisting chefs with food presentation, and serving diners with attention to detail and efficiency.
- I also contributed to kitchen and dining area organization and assisted in equipment setup, breakdown, and maintenance during events to enhance efficiency.
Design Consultant/Production Worker
Billiards Geek
01.2020 - Current
- In my role within the company, I engage in production line activities and oversee the timely movement of packages from the parent company to shipping companies for delivery.
- As well as contributing to the development and soon-to-be execution of a multimedia advertising campaign.
Childcare Provider
Mustang Creek Community Church
03.2018 - 03.2022
- In my childcare role, I focused on fostering children's cognitive, physical, and language skills through various activities such as play, stories, and outdoor play.
- I encouraged healthy social and emotional development while maintaining a balanced schedule and collaborating with colleagues on educational and recreational activities.
- Building strong relationships with families, I provided regular updates on child progress and utilized positive reinforcement techniques to promote good behavior.
- Ensuring safety and orderliness, I led children in diverse activities and introduced educational games to enhance learning.
- Additionally, I managed group discipline, administered first aid when necessary, and facilitated smooth transitions during drop-off and pick-up.
- Prioritizing cleanliness, I maintained a sanitized environment and collaborated with peers for continuous improvement in curriculum planning and service quality, demonstrating effective time management and leadership skills throughout.
Media Crew/Camera Operator
Mustang Creek Community Church
03.2018 - 03.2022
- Operated cameras to capture high-quality footage for various productions.
- Collaborated with a team to achieve desired visual storytelling outcomes.
- Managed equipment setup and maintenance for optimal performance.
- Assisted in lighting and sound coordination to enhance overall production quality.
- Trained junior camera operators on best practices and equipment usage.
- Developed innovative filming techniques to improve visual engagement in projects.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
Front Desk
Ted & Debbie's Flower & Garden
06.2023 - 12.2023
- In a multifaceted role, I managed customer orders through diverse channels, including phone, in-person, and computer-based platforms, ensuring accuracy and providing confirmation details.
- Additionally, I trained new team members on front desk procedures, contributing to a cohesive and knowledgeable staff.
- Utilizing florist software, such as FTD, Dove, and BloomNet, I efficiently processed orders and coordinated with different departments to meet customer needs seamlessly.
- By handling special requests with care, I ensured customer satisfaction and positive feedback.
- To enhance communication and efficiency, I created detailed handover notes between shifts and collaborated with maintenance teams to address facility-related issues.
- Maintaining cleanliness and organization in checkout areas, I managed inventory records diligently and processed orders promptly.
- Effectively managing high-stress situations and resolving conflicts, I investigated and resolved service concerns while maintaining detailed records for seamless team communication.
- Furthermore, I facilitated consultations with clients, determined arrangement specifics, and coordinated delivery logistics, including loading and unloading vehicles and communicating with drivers for route adjustments.
Front Desk
Burnett's Flowers & Designs
06.2023 - 12.2023
- This would be the same as Ted & Debbie's. It was two storefronts under the same parent company. I was working between the two locations.
Floral Designer/Delivery Driver
Blossom Shoppe And Gifts
03.2024 - 05.2024
- Designed custom floral arrangements for diverse events, enhancing client satisfaction and visual appeal.
- Collaborated with clients to understand preferences, providing expert recommendations on flower selection and design styles.
- Managed inventory levels, ensuring availability of fresh flowers and supplies while minimizing waste.
- Developed relationships with local suppliers, optimizing procurement processes for quality materials at competitive prices.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Researched latest design trends, colors, and vendor products for use in new pieces.
Sales Associate
The Children's Place
06.2024 - 10.2024
- Delivered exceptional customer service, enhancing shopping experiences for families.
- Assisted in maintaining store presentation and organization, ensuring a welcoming environment.
- Processed transactions efficiently using POS systems, minimizing wait times for customers.
- Collaborated with team members to achieve sales goals and promote seasonal merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Floral Designer
Reasor's Foods
10.2024 - 05.2025
- Designed unique floral arrangements for various events, enhancing visual appeal and client satisfaction.
- Collaborated with clients to understand their preferences and delivered customized floral solutions.
- Managed inventory of flowers and supplies, ensuring optimal stock levels for timely project execution.
- Developed innovative design concepts, incorporating seasonal trends and client feedback to drive sales.
- Streamlined workflow processes, improving efficiency in order fulfillment and delivery scheduling.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Imparted knowledge on plants and flowers to customers.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
- Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
Server/Bartender
District Burger
04.2025 - Current
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated dining room activities to ensure smooth operations during peak hours.
- Trained new staff on menu items and service standards for optimal performance.
- Managed multiple tables efficiently, maintaining attention to detail in orders.
- Mentored junior servers, fostering a team-oriented environment focused on excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Crafted diverse cocktail menus, enhancing customer experience and satisfaction.
- Maintained bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Trained new staff on bar procedures and cocktail preparation techniques for consistency.
Education
HIGH SCHOOL DIPLOMA -
Cedar River Academy
Tulsa, OK05.2023
COMMUNICATIONS -
Tulsa Community College
Tulsa, OK05.2025
No Degree - Strategic Communications
Oklahoma State University
Stillwater, OK05-2027
Skills
- Reliability and Adaptability
- Organization skills
- Computer literate
- Creative Thinking
- Multitasking and Organizing
- Works Well Under Pressure
- Photography
- Customer Service
- Great attention to detail
- Camera Operation
- Video Cutting
- Teamwork skills
- Floral design
- Order Management
- Public Speaking
- Employee Training
- Problem-solving skills
- POS System Operation
- Team Leadership
- Personnel Management
- Graphic design
- Creative Writing
Timeline
Server/Bartender
District Burger
04.2025 - Current
Floral Designer
Reasor's Foods
10.2024 - 05.2025
Sales Associate
The Children's Place
06.2024 - 10.2024
Floral Designer/Delivery Driver
Blossom Shoppe And Gifts
03.2024 - 05.2024
Front Desk
Ted & Debbie's Flower & Garden
06.2023 - 12.2023
Front Desk
Burnett's Flowers & Designs
06.2023 - 12.2023
Design Consultant/Production Worker
Billiards Geek
01.2020 - Current
Media Crew/Camera Operator
Mustang Creek Community Church
03.2018 - 03.2022
Childcare Provider
Mustang Creek Community Church
03.2018 - 03.2022
Waitstaff/Kitchen Staff Member
Worthen Catering
01.2018 - 12.2021
HIGH SCHOOL DIPLOMA -
Cedar River Academy
COMMUNICATIONS -
Tulsa Community College
No Degree - Strategic Communications
Oklahoma State University