Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Emily Hardy

American Fork

Summary

Dynamic Customer Experience Coordinator at TJMAXX with a proven track record in enhancing service quality and customer satisfaction. Skilled in training and coaching, I foster strong relationships and implement effective solutions, driving team performance and loyalty. Adept at logistics management, I ensure efficient operations and a seamless shopping experience. I'm very good at talking to people and making them feel like a valued customer

Overview

5
5
years of professional experience

Work History

Customer Experience Coordinator

TJMAXX
02.2025 - Current
  • Coordinated customer feedback initiatives to improve service quality and enhance shopping experience.
  • Supported team in resolving customer inquiries, ensuring timely and accurate responses.
  • Assisted in executing training programs for new employees, promoting adherence to company standards.
  • Monitored customer satisfaction metrics, providing insights for strategic decision-making and service enhancements.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Helped customers understand return policies and processed items.
  • Developed strong relationships with key clients, fostering loyalty and enhancing brand reputation.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Merchandise Coordinator

TJMAXX
10.2024 - 02.2025
  • Coordinated merchandise displays to enhance product visibility and customer engagement.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Collaborated with vendors to streamline order processes and improve supply chain efficiency.
  • Analyzed sales trends to support merchandising decisions and optimize product placement.
  • Participated in training sessions to improve product knowledge and enhance customer service skills.
  • Supported team in executing visual merchandising standards across retail locations.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Coordinated cross-functional teams to facilitate efficient merchandise flow from warehouse to sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Collaborated with store managers to determine best placement for merchandise displays.

Sales Associate

TJMAXX
06.2024 - 10.2024


  • Maintained organized sales floor, ensuring merchandise was properly displayed and accessible.
  • Collaborated with team members to restock inventory and manage stock levels effectively.
  • Engaged with customers to build rapport and loyalty.
  • Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
  • Monitored customer flow, adapting approach to meet varying needs throughout shifts.

Teacher’s Assistant

American Fork High School
01.2021 - 05.2024
  • Assisted in classroom management, maintaining a positive learning environment for students.
  • Supported lesson planning by preparing instructional materials and resources.
  • Facilitated small group activities, enhancing student engagement and participation.
  • Monitored student progress, providing feedback to teachers on individual performance.
  • Making sure the classroom was clean and organized
  • Deep cleaning the Art room and making sure further messes weren't made

Seasonal Warehouse Worker

Funoco
10.2021 - 11.2021
  • Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
  • Conducted regular inventory counts to ensure accurate stock levels and minimize discrepancies.
  • Collaborated with team members to optimize workflows and improve overall productivity.

Education

High School Diploma -

American Fork High School
American Fork, UT

Skills

  • Patience and composure
  • Training and coaching
  • Opening and closing procedures
  • Logistics management
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Money handling
  • Decision-making
  • Relationship building
  • Phone etiquette
  • Adaptability

Accomplishments

  • Got a substantial amount of 5 star surveys among the staff.
  • Supervised team of 10 staff members.
  • Documented and resolved dissatisfied customers which led to reoccurring customers
  • Achieved efficiency through effectively helping with speed of checkout.
  • Collaborated with team of 10 in the development of new merchandise in each department

Languages

ASL
Professional Working

Interests

  • Fashion and Style
  • Interior Design
  • Creative Writing
  • Drawing and Painting
  • Personal Development and Self-Improvement
  • Video Gaming

Timeline

Customer Experience Coordinator

TJMAXX
02.2025 - Current

Merchandise Coordinator

TJMAXX
10.2024 - 02.2025

Sales Associate

TJMAXX
06.2024 - 10.2024

Seasonal Warehouse Worker

Funoco
10.2021 - 11.2021

Teacher’s Assistant

American Fork High School
01.2021 - 05.2024

High School Diploma -

American Fork High School

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