Emily Hargrove
HOUSTON,TX
Summary
Dynamic professional with a proven track record at Centre For Neuro Skills, excelling in client relations and administrative support. Demonstrated strong organizational skills and critical thinking, ensuring efficient operations and positive client experiences. Adept at managing multiple tasks while maintaining high service standards, contributing to a welcoming environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Centre For Neuro Skills
03.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled approximately 45-50 patients for therapy a day.
Server
Snooze AM Eatery
01.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for Snooze restaurant with social relevancy and intentionality.
Safety Attendant
Ohmstede Industrial Services
12.2021 - 01.2022
- Reduced accident rates by implementing effective safety protocols and procedures.
- Kept record of entrants to confined space.
- Established strong relationships with regulatory agencies to ensure up-to-date knowledge of industry standards and requirements.
- Monitored permitted space for worker safety and hazards.
- Facilitated open communication channels between workers and management to address potential risks proactively.
- Ensured compliance with OSHA regulations by maintaining accurate records and documentation.
Cashier
Buc-ee's
07.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT12-2026
Associate of Arts - Business Administration
San Jacinto College
Pasadena, TX05-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling
- Administrative support
- Documentation and reporting
- Typing speed
- Multi-line telephone systems
- Correspondence distribution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Centre For Neuro Skills
03.2023 - Current
Server
Snooze AM Eatery
01.2022 - 01.2023
Safety Attendant
Ohmstede Industrial Services
12.2021 - 01.2022
Cashier
Buc-ee's
07.2020 - 12.2021
Bachelor of Science - Human Resources Management
Western Governors University
Associate of Arts - Business Administration
San Jacinto College
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