Emily Haro
Portland,OR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
EDGE DEVELOPMENT
06.2022 - Current
- Planed quarterly meetings, works with tenants to schedule tours, plans company events, files reconciled bank statements for over 40 properties
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coached over 15 new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Spa Coordinator Manager
Rejuvenation Day Spa and Salon
10.2021 - 06.2022
- Managed front desk receptionists, covered shift changes, covered lunches,
- Trained 5 new hires,
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Balanced till and oversaw monetary reports
- Grew repeat client base through effective marketing and customer service.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Leadership Liaison
Oregon State University
09.2018 - 08.2021
- Lead and organized weekly meetings,
- Organized 8 large events related to social justice
- Initiated and organized mural painting on campus
- Successfully communicated with entities inside and outside of business.
- Solved conflicts and addressed issues that occurred between other entities and departments.
- Monitored, communicated and coordinated objectives of the Diversity and Cultural Engagement Center
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Educated staff on organizational mission, community resources, and goals to help employees achieve success.
Cashier
R & S Market
06.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
Education
Bachelors of Science - Psychology
Oregon State University
Corvallis, OR06.2021
High school or equivalent - General
Grants Pass High School
Grants Pass, OR08.2017
Skills
- Organizational Leadership (1 year)
- Excel (3 years)
- Microsoft Word
- Qualtrics
- Data Entry
- Public Speaking
- Social Media Management
- Supervising experience
- Research (2 years)
- SPSS (2 years)
- Behavioral health
- Data collection
- Email Marketing
- Digital Marketing
- Operations Management
- Staff Hiring
- Administrative Support
- Office Management
- Excellent Multi-Tasking Ability
- Clear Oral/Written Communication
- Event Coordination
Certification
- Driver's License
- Food Handler Certification
- OLCC Service Permit
Awards
Recipient of the Finley Academic Excellence Scholarship
Publications
Viewing the Glass as Half Empty: Stress Mindset & Amount effect on Well-being, Haro, E. L., Almuaybid, A. J., 05/01/20, OSU Celebrating Undergraduate Excellence, This study looked at how one's perspective of stress affects productivity and wellbeing.
Timeline
Office Manager
EDGE DEVELOPMENT
06.2022 - Current
Spa Coordinator Manager
Rejuvenation Day Spa and Salon
10.2021 - 06.2022
Leadership Liaison
Oregon State University
09.2018 - 08.2021
Cashier
R & S Market
06.2018 - 08.2018
Bachelors of Science - Psychology
Oregon State University
High school or equivalent - General
Grants Pass High School
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