Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Emily Harrington

Emily Harrington

Tracy,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Sales Audit, Manager

Ross Stores Inc.
Dublin, CA
03.2023 - Current
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
  • Completed Multiple Projects within the Sales Audit department by being the SME for the Sales Audit Application.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Drove continuous improvement of project delivery process by providing strong leadership.

Supervisor, Sales Audit

Ross Stores Inc.
Dublin, CA
09.2018 - 03.2023
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Performed internal auditing of daily totals and deposits of company receipts for accuracy and reconciled monthly credit card and depository accounts.
  • Identified potential fraudulent activity and worked with management to create loss prevention plans.

Staff Accountant, Sales Audit

Ross Stores Inc.
Dublin, CA
06.2014 - 08.2018
  • Successfully completed Sales Audit Application System upgrade from 4.1 to 5.1 as well as the Point of Sale (POS) upgrade from 5.6 to 6.4
  • Responsible for auditing 300+ Ross stores, resolving cash shortage issues related with change order, missing deposits, register and deposit discrepancies.
  • Submitted daily debit duplicate charges to BAMS utilizing the Merchant Adjustment Form for customer refunds.
  • Managed over 8B in credit card reconciliation for Visa, MasterCard, American Express, Discover, & Debit, prepared monthly accounting close, account reporting and reconciliations
  • Reconciled Credit Card Bank statements and prepared journal entries as well as monthly balancesheet accounts.
  • Reviewed credit shortages and prepared book entries to ensure accuracy of the General Ledger
  • Maintained confidential information, such as company future sales and card holders account information
  • Prepared monthly sales report, blue book reports, and sales performance reports
  • Prepared monthly sales forecast to be uploaded in the web flash system.
  • Prepared double discount reports for Dublin Executives and New York
  • Responsible for setting up Q1, Q2, Q3 new store openings in sales audit system
  • Manage the new store, register and sales tax set up.
  • Work hand in hand with Sales Audit team and IT to ensure a successful cutover and correct polling of sales to corporate
  • Prepared EMV (Europay, MasterCard, Visa) chargeback report
  • Assessed accuracy, completeness and integrity of corporate financial records.
  • Assisted in reducing company expense by 2M by redeeming & destroying purchased Ross gift cards with fraudulent credit cards
  • Assisted RISC, corporate loss prevention, external banks, Field LP and Stores in researching fraudulent credit card transactions
  • Managed over 500 retrievals and chargebacks annually for American Express and Discover Cards
  • Managed $28M – 180k transactions EMV chargebacks due to chip and pin liability shift October 2015.
  • Conducted database backups and maintained confidentiality to keep financial information secure.
  • Adhered to audit standards and requirements by monitoring and improving accounting procedures.

Cash Shortage Auditor

Ross Stores Inc.
Dublin, CA
09.2013 - 05.2014
  • Prepared monthly and annual cash shortage reports, including any necessary recommended action required to decrease cash shortages
  • Reviewed large cash shortages and prepared book entries to ensure accuracy of the General Ledger
  • Identify deposit discrepancies and inform cash accounting to ensure proper bank reconciliation.
  • Assisted in preparing cash shortage forecast bi-monthly to be submitted to general accounting
  • Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.
  • Audited 200+ stores, user of Sales Audit, people soft, and ReconNet applications.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Assisted in Physical Inventory utilizing sales audit system for missing transactions and system down stores.

Sales Audit / Chargeback Coordinator

Ross Stores Inc.
Dublin, CA
04.2008 - 09.2013
  • Performed daily audits of assigned stores using standard auditing procedures including research of over / short discrepancies outside defined tolerance levels and ensuring the accuracy of company sales revenue reporting
  • Responded to inquiries regarding over / short discrepancies with store management, loss prevention and district managers.
  • Performed audits of operational and financial areas to check compliance.
  • Completed all bankcard retrieval and chargeback requests on a timely basis in order to prevent company chargeback’s
  • Communicate with our bank representatives to resolve any disputed items
  • Maintain departmental reports and documents in accordance with department’s record retention policies
  • Coordinate all storage and destruction of reports on a timely basis with outside Storage Company
  • Provided individual stats and bankcard retrieval / chargeback statistical reporting
  • Performed special projects and other duties as assigned.
  • Delivered superior level of customer service to the field and business clients.

Education

Associate Degree - Business Management

AMA Computer College, Manila, Philippines
01.2004

Some College (No Degree) - Business Administration And Management

Las Positas College, Livermore, CA

Skills

  • Proficient in Microsoft Office
  • Valued team player
  • Customer-oriented
  • Independent worker
  • Solution-oriented
  • Analytical reasoning
  • Account reconciliations
  • Critical Thinking and Analysis
  • Staff Development
  • Verbal and Written Communication

Accomplishments

  • Auditing
  • Established professional relationship with cash office associates, management staff, Area Loss Prevention, and District Managers for Ross & dd's Stores that resulted in reducing cash shortages
  • General Ledger Accounts
  • Maintained accurate accounts including cash and merchandise inventory
  • Prepared journal entries and media reconciliations
  • Accounting Skills
  • Operated computers programmed with accounting software to record, store, and analyze information.

References

References References are available on request

Timeline

Sales Audit, Manager - Ross Stores Inc.
03.2023 - Current
Supervisor, Sales Audit - Ross Stores Inc.
09.2018 - 03.2023
Staff Accountant, Sales Audit - Ross Stores Inc.
06.2014 - 08.2018
Cash Shortage Auditor - Ross Stores Inc.
09.2013 - 05.2014
Sales Audit / Chargeback Coordinator - Ross Stores Inc.
04.2008 - 09.2013
AMA Computer College - Associate Degree, Business Management
Las Positas College - Some College (No Degree), Business Administration And Management

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Emily Harrington