Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
SeniorSoftwareEngineer
Emily Harris

Emily Harris

Cross Junction,VA

Summary

I am a highly organized and hard working indivdual seeking a responsible position where I can utilize my skills and healthcare studies to contribute to the success of the company. Methodical professional with expertise ensuring that all business processes meet legal and regulatory requirements. A determined Performance Improvement Coordinator with the drive to train and onboard other employees, which leads to increased productivity and a reduction in costs.

Overview

10
10
years of professional experience

Work History

District Performance Coordinator

CVS Pharmacy
Cross Junction, VA
08.2022 - Current
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Negotiated contracts and closed agreements to maximize profits.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
  • Reduced process lags by training employees on best practices and protocols.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Recruited, hired and trained new hires to optimize profitability.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Replenished and arranged items to maintain appearance.
  • Reset store displays for special events and seasonal merchandise changes.
  • Posed as models for advertising, artistic creation and display of goods.

Account Manager

Life Style Staffing
Winchester, VA
11.2021 - 08.2022
  • A Human Resource and staffing comany that specializes in employing staff at multiple locations nationwide
  • Answered phone calls, greeted clients, and scheduled appointments
  • Assisted with purchasing of safety supplies and processed client orders
  • Issued follow-up for bookings and referrals, thank you letters, phone calls, and client feedback
  • Initiated new contacts and cultivated business relationships
  • Maintained verbal and written agreements with clients
  • Directed employment operations through contracted managing agent to maintain 24/7 operations and maintenance of Newell
  • Rubbermaid facility in Winchester, VA
  • Managed team of professional and more than 200 contingent workers to achieve corporate objectives
  • Develop, monitor and prepare monthly reports for strategic scorecard including key performance indicators
  • Worked with Newell Rubbermaid managment to maintain employment numbers.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Negotiated contracts and closed agreements to maximize profits.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Greeted and assisted customers to foster positive experiences.

Charter, Teacher Assistant

Hillsboro Charter Academy
Hillsboro, Virginia
11.2020 - 11.2021
  • Award winning elemenrty, School specializing in STEM
  • Plan activities that would stimulate growth in language, social and motor skills
  • Provided children with individual attention
  • Communicated with parents on a regular basis
  • Responsibilities included administrative, billing, personnel issues, policies and procedures, payroll and quarterly tax preparation and submission
  • Implemented curriculum plans
  • Maintained ongoing communication with parents regarding children's activities, behavior, and development
  • Maintained records and reports on each child
  • Answered phone calls, greeted clients, and scheduled appointments
  • Assisted with purchasing of safety supplies and processed client orders
  • Assessed students and teachers for COVID-19 signs and symptoms
  • Conact tracing for all students and employees for COVID-19 exposure.

Benefits Coordinator

Combined Insurance, Suplemental Insurance
Beckley, WV
07.2018 - 03.2020
  • Responsible for customer service
  • Ordered merchandise and kept track of inventory
  • Issued follow-up for bookings and referrals, thank you letters, phone calls, and client feedback
  • Initiated new contacts and cultivated business relationships
  • Maintained verbal and written agreements with clients
  • Prepared press kits for media exposure, which resulted in several local newspapers rating the company as a top insurer
  • Accurately verified new account openings, using extensive list of resources
  • Approved significant monetary transfers and trades in an effort to prevent fraud
  • Worked directly with money managers to institute a uniform return mail policy in order to minimize exposure to regulatory penalties.

Benefits Coordinator

AFLAC Insurance
Morgantown, WV
08.2017 - 07.2018
  • Top insurance comapny assisting employers to offer suplemental policies to employees
  • Responsible for customer service
  • Ordered merchandise and kept track of inventory
  • Issued follow-up for bookings and referrals, thank you letters, phone calls, and client feedback
  • Initiated new contacts and cultivated business relationships
  • Maintained verbal and written agreements with clients
  • Accurately verified new account openings, using extensive list of resources
  • Approved significant monetary transfers and trades in an effort to prevent fraud
  • Worked directly with money managers to institute a uniform return mail policy in order to minimize exposure to regulatory penalties.

Leader, Lead Technician and SMIT

CVS Pharmacy
Madison, TN
07.2014 - 12.2016
  • Responsible for customer service
  • Ordered merchandise and kept track of inventory
  • Created displays
  • Helped on the front line (Cashier)
  • Unloaded merchandise off truck
  • Assessed patient status and notify physicians of clinical changes
  • Interacted with physicians regarding patient care
  • Educated patients/families on health care needs, conditions, options etc
  • Maintained patient charts and confidential files.

Adjunct Instructor

Brown Mackie
Albuquerque, NM
06.2013 - 07.2014
  • Higher Education facility specializing in healthcare techs and diploma programs
  • Plan activities that would stimulate growth in language, social and motor skills
  • Provided students with individual attention
  • Implemented curriculum plans
  • Maintained ongoing communication with students regarding activities, behavior, and development
  • Maintained records and reports on each student
  • Responsible for planning and teaching healthcare at the college level
  • Thoroughly explored the presentation of different hea;thcare systems, their basic principles, values, ethics, and practices and the impact made on human culture
  • Performed academic advising, assisting students with course selections, study skills, and career planning
  • Helped to prepare students for College Admissions Testing, including licensing exams
  • Assisted students in the completion of financial aid forms and college application materials
  • Counseled a diverse student body, including disadvantaged, first generation, and international students Work closely with the elite IB students relative to the entire career planning/college application process
  • Strived to align students' abilities, aptitudes, and interests to optimize college selections/ job placement.

Education

Bachelor of Science Degree - Health Studies

Walden University
11.2021

Associates Degree - Healthcare Administration

Brookline College
05.2015

Pharmacy Technician Diploma -

Brookline College
05.2015

Skills

  • Best Practices and Tools
  • Mentoring and Training
  • Collaboration and Interaction
  • Business Performance Evaluations
  • Training Employees
  • Developing Metrics
  • Analyzing Business Processes
  • Process Efficiency Management
  • Implementing Tracking Systems
  • Managing Operations
  • Equipment Storage
  • Technology Integration
  • Project Management
  • Production Methods
  • Employee Training
  • Production Log Maintenance
  • Preventive Maintenance Planning
  • Program Management
  • Data Processing
  • Failure Mitigation
  • Performance Optimization
  • Production Processes Observation
  • Materials Knowledge
  • Charting Flows
  • Problem Resolution

Affiliations

Voting IBM Community Member- Advarra National Society of Leadership and Success-Member Alpha Sigma Lambda-Member Golden Key International Honour Society- Member Member and Founder - Community Crew at Brookline College. President of club.

Interests

VOLUNTEER EXPERIENCE , Trevor Project- Volunteer for TrevorChat and TrevorText.

Timeline

District Performance Coordinator

CVS Pharmacy
08.2022 - Current

Account Manager

Life Style Staffing
11.2021 - 08.2022

Charter, Teacher Assistant

Hillsboro Charter Academy
11.2020 - 11.2021

Benefits Coordinator

Combined Insurance, Suplemental Insurance
07.2018 - 03.2020

Benefits Coordinator

AFLAC Insurance
08.2017 - 07.2018

Leader, Lead Technician and SMIT

CVS Pharmacy
07.2014 - 12.2016

Adjunct Instructor

Brown Mackie
06.2013 - 07.2014

Bachelor of Science Degree - Health Studies

Walden University

Associates Degree - Healthcare Administration

Brookline College

Pharmacy Technician Diploma -

Brookline College

Similar Profiles

CREATE PROFILE
Emily Harris