Emily Harris-Reid
Winchester,VA
Summary
Proven leader with a track record of enhancing operational efficiency at Taco Bell Restaurant, and Freddy's Restaurant, adept at drawer balancing and fostering team engagement. Skilled in leveraging sales expertise and merchandise exchange to exceed financial goals. Demonstrates exceptional problem-solving abilities and a commitment to outstanding customer service, ensuring a seamless and positive experience. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
10
10
years of professional experience
Work History
Cashier
Dulles Motor Cars
Leesburg, VA
05.2023 - 09.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, and automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Cashier
Chick-Fil-A Restaurant
Winchester, VA
08.2022 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collected payments and provided accurate change.
Assistant Manager
Freddy's Steak Burgers and Frozen Custard
Fredericksburg, VA
12.2018 - 05.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Served as a liaison between staff members and senior management personnel.
Restaurant General Manager
Taco Bell Restaurant
Fredericksburg, VA
04.2014 - 12.2019
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Analyzed financial statements and prepared budgets for the restaurant.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Kept up-to-date records of employee performance reviews.
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Conducted regular meetings with staff members to discuss operational issues.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Education
High School Diploma -
Unity Reed High School
Manassas, VA06-1981
Skills
- Drawer balancing
- Product restocking
- Returns processing
- Point-of-sale system operation
- Sales expertise
- Merchandise exchange
Affiliations
- Hard worker
- Make friends easily
- Smile and outgoing
Timeline
Cashier
Dulles Motor Cars
05.2023 - 09.2024
Cashier
Chick-Fil-A Restaurant
08.2022 - 05.2023
Assistant Manager
Freddy's Steak Burgers and Frozen Custard
12.2018 - 05.2021
Restaurant General Manager
Taco Bell Restaurant
04.2014 - 12.2019
High School Diploma -
Unity Reed High School
Similar Profiles
Luis Carabantes JrLuis Carabantes Jr
Apprentice Mechanic at Dulles Motor CarsApprentice Mechanic at Dulles Motor Cars
Felix YanezFelix Yanez
Automotive Detailer at Gulf States Automotive/ Post Oak Motor CarsAutomotive Detailer at Gulf States Automotive/ Post Oak Motor Cars
Antonio CalderaAntonio Caldera
Auto Technician at Pasadena Motor CarsAuto Technician at Pasadena Motor Cars