Emily Harrison
Asheboro,NC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Team oriented with a focus on patient care, motivated in data analysis, and innovative problem-solving. Seeking a position with a growing and reputable health organization.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
AM Health Systems
10.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
Cashier/Room Attendant
BlackHawk Entertainment and Skills
08.2022 - 10.2024
- Operated cash register for cash transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Private Home Health Care Provider
Private Home
05.2023 - 08.2023
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Completed household management tasks for clients within private home settings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Followed nutritional plans to prepare optimal meals.
- Utilized universal precautions and infection control principles in all aspects of care.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Dialysis Technician
Fresenius
03.2022 - 12.2022
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Performed routine quality control and safety checks on all equipment.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Cared for patients by providing personal assistance and ambulation.
Bartender
RedZone Sports Bar
07.2017 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
General Manager
Sagebrush Steakhouse
03.2000 - 08.2017
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Certified Nursing Assistant
North Pointe Assisted Living
05.2011 - 05.2012
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Ophthalmologist Assistant
Carolina Eye Associates P.A.
03.2009 - 05.2010
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Education
Master of Science - Health Administration
Grand Canyon University
Phoenix, AZ02-2027
Bachelor of Science - Biology
University of North Carolina At Greensboro
Greensboro, NCCertificate - Medical Transcription
Randolph Community College
AsheboroCertificate - Certified Nursing Assistant
Randolph Community College
Asheboro, NCBachelor of Arts - Music
University of North Carolina At Greensboro
Greensboro, NC08-2004
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Information collection
- Problem-solving
- Data entry
- Regulatory compliance
- EMR
- Insurance verification
- Admitting coordination
- Insurance billing
- Policy understanding
- Registration and admissions
- Friendly and outgoing
- HIPAA compliance
- Multitasking and organization
- Verbal and written communication
- Patient registration
- Conflict resolution
- Medical terminology
Timeline
Patient Access Representative
AM Health Systems
10.2024 - Current
Private Home Health Care Provider
Private Home
05.2023 - 08.2023
Cashier/Room Attendant
BlackHawk Entertainment and Skills
08.2022 - 10.2024
Dialysis Technician
Fresenius
03.2022 - 12.2022
Bartender
RedZone Sports Bar
07.2017 - 12.2022
Certified Nursing Assistant
North Pointe Assisted Living
05.2011 - 05.2012
Ophthalmologist Assistant
Carolina Eye Associates P.A.
03.2009 - 05.2010
General Manager
Sagebrush Steakhouse
03.2000 - 08.2017
Master of Science - Health Administration
Grand Canyon University
Bachelor of Science - Biology
University of North Carolina At Greensboro
Certificate - Medical Transcription
Randolph Community College
Certificate - Certified Nursing Assistant
Randolph Community College
Bachelor of Arts - Music
University of North Carolina At Greensboro
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