Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Emily Hart

Columbus,GA

Summary

Highly motivated and enthusiastic sales professional with over 15+ years of service experience. Genuine love for people and devoted to serving with excellence. Strong work ethic, adaptability and functions most efficiently in settings where teamwork, collaboration and multiple ideas can be shared. Eagerly takes on new challenges and skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Solar Sales Consultant

Harbor Solar
Columbus, GA
10.2023 - Current
  • Conducted site surveys to determine the best locations for solar panels.
  • Developed and presented solar energy solutions to potential customers.
  • Generated sales leads through cold calling, networking events, conferences.
  • Maintained relationships with existing clients by providing regular updates on product developments.
  • Analyzed customer needs to recommend appropriate solar energy solutions.
  • Prepared detailed proposals outlining costs associated with proposed projects.
  • Assisted in training new staff members on sales techniques for solar systems.
  • Managed customer inquiries regarding pricing, delivery dates and product specifications.
  • Resolved any issues that may arise during the course of a project or during installation process.
  • Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.

Merchant Services Representative

Riverside Payments
Vancouver, WA
06.2023 - 08.2023
  • Provided excellent customer service to merchants and clients by responding to inquiries in a timely manner.
  • Verified accuracy of all customer information before submitting applications for approval or processing payments.
  • Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
  • Used cold calling and networking to sell products and services.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Pandora Specialist

REEDS Jewelers Corporate Office
Columbus, GA
08.2022 - 02.2023
  • Assisted customers in selecting the perfect Pandora jewelry piece for their needs.
  • Provided detailed product information and answered customer questions regarding Pandora products.
  • Organized and maintained jewelry displays to ensure a visually appealing environment.
  • Processed sales transactions accurately, including cash, credit card, and other payment methods.
  • Maintained inventory levels by replenishing stock as needed.
  • Performed daily cleaning duties of store area to maintain a clean and organized work space.
  • Operated POS system to process payments and returns efficiently.
  • Demonstrated excellent customer service skills while interacting with customers on the sales floor.
  • Adhered to all company policies and procedures relating to merchandise management and security.
  • Managed incoming shipments, ensuring accuracy of orders and timely delivery of goods.
  • Resolved customer complaints in an efficient manner while maintaining high level of satisfaction.
  • Developed relationships with existing customers through follow up calls and emails.
  • Reviewed inventory records for accuracy on a regular basis.
  • Stocked shelves with new merchandise according to company guidelines.
  • Assisted in training new employees in operations and customer service procedures.
  • Ensured compliance with safety regulations when handling merchandise or equipment.
  • Actively participated in store promotional activities such as window displays or special events.
  • Supported store manager with day-to-day operations tasks as required.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Financial Aid Advisor

Point University
West Point, GA
08.2021 - 08.2022
  • Reviewed financial aid applications and verified accuracy of information provided by applicants.
  • Provided guidance to students on the cost of attending college and various types of financial aid available.
  • Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
  • Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements.
  • Explained the differences between federal, state, institutional, private and alternative loans.
  • Managed a caseload of student accounts; monitored progress towards completion of degree programs.
  • Processed requests for additional funding; evaluated extenuating circumstances to determine need-based awards or adjustments in existing awards.
  • Collaborated with university personnel to resolve billing disputes or discrepancies in student accounts.
  • Assessed family contributions based on income statements; determined eligibility for grants or scholarships.
  • Responded promptly to inquiries from students regarding their financial aid packages.
  • Interpreted complex legal documents such as loan agreements, promissory notes and disclosure statements.
  • Coordinated efforts between departments within the university to ensure timely disbursement of funds.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.

Server

First Watch Daytime Cafe
Columbus, GA
05.2018 - 07.2021
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

High School Diploma -

Danbury High School
Marblehead, OH
05-2001

Skills

  • Cold-Calling
  • Interpersonal Skills
  • Closing Deals
  • Active Listening
  • Excellent Communication
  • Self Motivation
  • Door-To-Door Sales
  • Professional Demeanor
  • Lead Development
  • Interpersonal Communication
  • Reliability
  • Relationship Building
  • Adaptability
  • Multitasking
  • Team Collaboration
  • Professionalism
  • Networking Skills
  • Problem-Solving Abilities
  • Analytical Thinking
  • Lead Generation
  • Appointment Scheduling
  • Effective Communication
  • Teamwork and Collaboration

Affiliations

  • Prioritizes faith, health and wellness.
  • Gifted at baking and creating healthy nutritious desserts and is considering marketing these treats.
  • Volunteer Head Soccer Coach
  • Hiking, walking or doing anything outdoors is very grounding and peaceful to me.

Languages

Spanish
Limited

Certification

  • Solar Consultant Certificate 11/20/2023
  • Solar Apprentice Certificate 10/08/2023

References

References available upon request.

Timeline

Solar Sales Consultant

Harbor Solar
10.2023 - Current

Merchant Services Representative

Riverside Payments
06.2023 - 08.2023

Pandora Specialist

REEDS Jewelers Corporate Office
08.2022 - 02.2023

Financial Aid Advisor

Point University
08.2021 - 08.2022

Server

First Watch Daytime Cafe
05.2018 - 07.2021

High School Diploma -

Danbury High School

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Emily Hart