Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Hart

Tampa,FL

Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Experienced in handling high-volume customer needs, quickly assessing each customer and offering accurate recommendations.

https://www.linkedin.com/in/emily-hart-28b3a4383/

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Summit Wellness
Tampa, FL
09.2023 - Current
  • Customer service skills.
  • Inbound and outbound phone sales.
  • Appointment setting.
  • Schedule building.
  • Multitasking.
  • Word.
  • Excel.
  • Organizing files, creating correspondence, and preparing reports or documents.
  • Oral and written communication skills.
  • Handling general office tasks and administrative duties.
  • Team collaboration.
  • Managed database systems containing customer contact information.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Makeup Artist

Michele Renee The Studio
Tampa, FL
06.2017 - 10.2023
  • Time management came with this position as it was my responsibility to have the bride and bridesmaids makeup and hair finished in time for the ceremony.
  • Provided makeup services to up to 20 clients per wedding.
  • Communication skills are necessary in this position as my clients often came to me with a vision and it was my responsibility to bring that vision to life.
  • Ordered materials and equipment from suppliers.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Kept notes listing preferences and services provided to clients for reference.

Appointment Setter

Barbizon Modeling and Acting
Tampa, FL
07.2021 - 09.2023
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Worked directly with children and built professional, yet meaningful relationships with them.
  • Made phone calls and sent emails to establish leads.
  • Used chat platform to answer questions and set appointments.
  • Followed up with customers to boost referrals.
  • Provided information regarding services and policies.
  • Built strong relationships with prospective clients to win trust and book appointments.
  • Called no shows and cancellations to reschedule.
  • Communicated with sales representatives to resolve schedule conflicts.

Key Holder

Claires Stores Inc
Brandon, FL
07.2020 - 02.2021
  • Compiled weekly monetary reports and records for store managers.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Responded to safety and loss prevention incidents.

Key Holder

Madame Coco
Brandon, FL
08.2019 - 12.2020
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Through this position I gained leadership skills, was responsible for planogram changes, shipping and receiving, and overall store performance.

Third Key Holder

Icing
Brandon, FL
07.2019 - 02.2020
  • Responsible for opening and closing registers through POS system.
  • Delivered cash deposits to the bank.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Answer telephone calls-customers and management.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delegated tasks to specific employees based on individual knowledge and strengths.

Key Holder

Gymboree
Brandon, FL
08.2017 - 04.2019
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Accomplished company-defined sales goals during each shift by actively engaging customers.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in the busy, retail environment.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Obtained leadership and teamwork skills as it was my responsibility to run business when the store manager was unavailable.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Achieved sales goals and business objectives by motivating staff and promoting excellent customer service.

Sales Associate

Gymboree
Brandon , FL
08.2016 - 08.2017
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Increased purchase totals by recommending additional items.
  • Provided expert product and service information.

Education

Associate of Arts -

Hillsborough Community College
Tampa, FL
05.2019

High School Diploma -

Bloomingdale Senior High School
Valrico, FL
06.2016

Bachelor of Science - Psychology

University of South Florida
Tampa, FL

Skills

  • Excellent customer service (8 years of experience)
  • Relationship-selling skills
  • Communication skills
  • Leadership skills
  • Team collaboration
  • High-energy attitude
  • Administrative support
  • Relationship building
  • Time management
  • Critical thinking
  • Empathy

Timeline

Administrative Assistant

Summit Wellness
09.2023 - Current

Appointment Setter

Barbizon Modeling and Acting
07.2021 - 09.2023

Key Holder

Claires Stores Inc
07.2020 - 02.2021

Key Holder

Madame Coco
08.2019 - 12.2020

Third Key Holder

Icing
07.2019 - 02.2020

Key Holder

Gymboree
08.2017 - 04.2019

Makeup Artist

Michele Renee The Studio
06.2017 - 10.2023

Sales Associate

Gymboree
08.2016 - 08.2017

Associate of Arts -

Hillsborough Community College

High School Diploma -

Bloomingdale Senior High School

Bachelor of Science - Psychology

University of South Florida

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