Emily Hartley
Summary
- Certified Medication Technician (Med Tech)
- Demonstrated ability to maintain equipment, adhere to safety protocols, and perform quality control checks on produced materials. Proven team player with strong problem-solving skills who consistently meets production targets. Previous roles have shown significant improvements in machine efficiency and decreased downtime through routine preventative maintenance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Mill Operator
Barchemy, LLC
Donora, PA
07.2023 - Current
- Monitored equipment performance and adjusted settings for optimal production efficiency.
- Maintained cleanliness and organization of the milling area to ensure safety compliance.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Conducted routine inspections of machinery and performed basic maintenance tasks.
- Assisted in training new operators on equipment operation and safety procedures.
- Assisted other team members with various tasks as needed.
Resident Care Aide/ Med Tech
ARRC One LLC
Pittsburgh, PA
05.2022 - 07.2023
- Assisted residents with daily living activities and personal care.
- Maintained a clean and safe environment for residents.
- Provided emotional support and companionship to residents.
- Monitored resident health and reported changes to nursing staff.
- Collaborated with team members to ensure quality care delivery.
- Participated in training sessions to enhance caregiving skills.
- Communicated effectively with families regarding resident well-being.
- Performed light housekeeping duties, such as changing linens, cleaning bathrooms and dusting furniture.
- Observed and documented changes in resident behavior.
- Responded promptly to requests from residents for assistance with activities of daily living.
- Ensured that all resident care is provided according to established policies and procedures.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Assisted residents with daily living activities as designated in care plans.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Monitored vital signs and reported changes to the supervisor or nurse.
- Provided close monitoring and observation of at-risk patients.
- Provided nutritional support by assisting with meal preparation and feeding when required.
- Administered medications under the direction of a registered nurse or physician.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Encouraged socialization among residents through group activities, events, outings when applicable.
- Assisted in transferring residents from beds to wheelchairs and other adaptive equipment as needed.
- Assisted with ambulation using gait belts, canes or walkers as necessary.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Facilitated communication between family members and healthcare professionals regarding resident progress and needs.
- Reported any concerns about resident health status to the supervisor or nurse immediately.
- Answered patient call signals and signal lights to determine patients' needs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Direct Care Aide
HALLSWORTH HOUSE
Monessen, PA
02.2022 - 04.2022
- Assisted residents with daily living activities, promoting independence and dignity.
- Provided companionship and emotional support to enhance residents' well-being.
- Documented resident care plans and observed changes in health conditions.
- Engaged residents in social activities to foster community and reduce isolation.
- Maintained a clean, organized environment for the client's comfort and safety.
- Recorded changes in patient condition, vital signs and other relevant data into care plans.
- Developed an effective working relationship with clients, families and other members of the healthcare team.
- Provided assistance with activities of daily living such as dressing, bathing and toileting.
- Administered prescribed medications according to instructions from registered nurses or physicians.
- Performed light housekeeping tasks including laundry services for clients.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
Tech Support Representative
TTEC
Remote
06.2021 - 01.2022
- Provided technical assistance to customers via phone and chat support.
- Diagnosed and resolved software and hardware issues for diverse clients.
- Educated users on product features and troubleshooting steps effectively.
- Documented customer interactions and technical solutions in the system.
- Managed customer inquiries with empathy and professionalism throughout interactions.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Documented all activities related to technical support including processes, updates, changes made.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Used remote login tools to assist clients with technical and product questions.
- Supported customers with online billing, access, and account issues.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Conducted remote diagnostics to identify and solve technical problems.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Handled customer inquiries regarding billing questions and payment issues.
- Processed payments and refunds accurately and efficiently for customers.
Receptionist
H&R Block
Charleroi, PA
01.2021 - 04.2021
- Managed appointment scheduling using H&R Block's software system.
- Greeted clients warmly and ensured a positive first impression.
- Answered phone calls and addressed client questions promptly.
- Coordinated communication between clients and tax professionals efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Wireless Specialist
T-ROC
Belle Vernon, PA
09.2020 - 12.2020
- Assisted customers with device selection and wireless plans.
- Educated clients on new technologies and product features.
- Resolved customer inquiries through effective communication techniques.
- Performed troubleshooting of wireless network issues to resolve problems in a timely manner.
- Maintained up-to-date knowledge about current trends in the industry regarding wireless networks.
- Recommended, selected and located merchandise based on customer desires.
Cashier/Sales Associate
Sunoco Gas Station
Stockdale, PA
05.2018 - 11.2018
Crew Member/Cashier/Cook
McDonald's
Charleroi, PA
08.2017 - 06.2018
Crew Member
Dairy Queen
North Belle Vernon, PA
08.2016 - 12.2016
Education
High school or equivalent -
PA Cyber
Midland, PASkills
- Phone etiquette
- Food Service
- Retail Sales
- Fast learner
- Dementia care
- Inventory
- Computer skills
- Cooking
- Housekeeping assistance
- Assisting with ADLs
- Cleaning
- Management
- Meal preparation
- POS
- Team player
- Software troubleshooting
- Sales
- Patient observation
- Food preparation
- Laundry
- Organizational skills
- Cash Register
- Patient monitoring
- Home care
- Retail math
- Time management
- Senior care
- English
- Basic math
- Food Production
- Communication skills
- Analysis skills
- Hoyer lift
- Technical support
- Cash Handling
- Word
- PCA
- Home health
- Patient care
- Cashiering
- Customer Service
- Kitchen Experience
- Leadership
- Care plans
- House cleaning assistance
- Memory care
- Production efficiency
- Safety compliance
- Basic maintenance
- Attention to detail
- Problem solving
- Team collaboration
- Adaptability
- Conflict resolution
- Motivational leadership
- Analytical thinking
- Customer service
- OSHA compliance
- Microsoft Word
Certification
Driver's License
Timeline
Lead Mill Operator
Barchemy, LLC
07.2023 - Current
Resident Care Aide/ Med Tech
ARRC One LLC
05.2022 - 07.2023
Direct Care Aide
HALLSWORTH HOUSE
02.2022 - 04.2022
Tech Support Representative
TTEC
06.2021 - 01.2022
Receptionist
H&R Block
01.2021 - 04.2021
Wireless Specialist
T-ROC
09.2020 - 12.2020
Cashier/Sales Associate
Sunoco Gas Station
05.2018 - 11.2018
Crew Member/Cashier/Cook
McDonald's
08.2017 - 06.2018
Crew Member
Dairy Queen
08.2016 - 12.2016
High school or equivalent -
PA Cyber