Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Hartley

Clinton

Summary

Experience in customer service and patient care, notably at Park West. Proven ability in triage management and critical thinking, ensuring high levels of patient satisfaction and efficient operations. Skilled in EMR and data entry, delivering positive results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Residential Housekeeping

Anna's Cleaning Services
05.2025 - Current

-Provide cleaning services to all segments of the market.

-Deliver the exact services customers want.

-Listen closely to their expectations.

-Make genuine connections with clients.

Cafeteria Staff

North Clinton Elementary
08.2024 - 05.2025

-Provided efficient and friendly service to children and other school staff.

-Operated cash register and transactions.

-Food preparation.

-Maintained a clean and sanitary work environment.

Direct Imprinting/Production

Direct Mail Services
03.2022 - 07.2024

-Maintained accurate data entry and admin tasks.

-Properly configured machines for daily operation.

-Warehouse maintenance and organization.

-Mail handling procedures while adhering to federal and state regulations.

Courier

Knoxville News Sentinel
02.2016 - 03.2022

-Completed daily delivery in a timely manner.

-Meet customer satisfaction.

-Track route changes and maintain paperwork.


ER Floor Tech/Check-In Receptionist

Park West
07.2015 - 02.2016

-Checked patient vitals, and preformed blood draws and EKGs.

-Assisted both patient and nursing staff needs.

-Promptly and accurately registered emergency room patients.

-Maintained patient confidentiality and HIPPA guidelines.

-Performed accurate documentation into EMR system.

-Collaborated with medical staff across the hospital for various needs.

Supervisor

Kroger
04.2012 - 06.2015

-Resolved inquiries and complaints of customers and provided customer satisfaction.

-Ran customer service desk and cash resisters.

-Maintained flow of the front end during busy hours and scheduled breaks.


Education

Nursing Assistant Certification -

ACCTC
Clinton, TN

Anderson County High School
Clinton, TN
05-2013

Skills

    -Triage Management

    -Customer Service

    -Time Management

    -Patient Care

    -Critical Thinking

    -EMR and Data Entry

Timeline

Residential Housekeeping

Anna's Cleaning Services
05.2025 - Current

Cafeteria Staff

North Clinton Elementary
08.2024 - 05.2025

Direct Imprinting/Production

Direct Mail Services
03.2022 - 07.2024

Courier

Knoxville News Sentinel
02.2016 - 03.2022

ER Floor Tech/Check-In Receptionist

Park West
07.2015 - 02.2016

Supervisor

Kroger
04.2012 - 06.2015

Nursing Assistant Certification -

ACCTC

Anderson County High School