Emily Hartung
Magnolia,Texas
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
Hansen And Adkins Auto Transport
03.2016 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Secratary
Bulldog Security
02.2015 - 03.2016
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
Damage and Dispatch
C.A.R Transport
09.2005 - 10.2007
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
Education
High School Diploma -
Centerville High School Centerville, TX 75833
Centerville, TX05.2000
Skills
- Quality Assurance
- Staff Supervision
- Compliance Management
- Budget Administration
- Operations Management
- Logistics Coordination
- Performance Monitoring
- Logistics Oversight
- Logistics Management
- Scheduling
- Microsoft Office
- Decision-Making
Timeline
Operations Supervisor
Hansen And Adkins Auto Transport
03.2016 - Current
Secratary
Bulldog Security
02.2015 - 03.2016
Damage and Dispatch
C.A.R Transport
09.2005 - 10.2007
High School Diploma -
Centerville High School Centerville, TX 75833
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