Emily Hasenplaugh
Prairie Village
Summary
Versatile and results-driven professional with a solid foundation in sales and a degree in Supply Chain Management. Combining extensive experience in driving revenue growth and managing client relationships with a deep understanding of supply chain processes and operational efficiencies. Proven ability to analyze market trends, optimize workflows, and deliver innovative solutions that enhance both customer satisfaction and business performance. Adept at leveraging a strategic mindset to identify opportunities, streamline operations, and foster collaborative relationships. Seeking to leverage a unique blend of sales acumen and supply chain expertise to contribute to organizational success and drive impactful results.
Overview
11
11
years of professional experience
Work History
Customer Supply Chain Associate II
Morton Salt
Overland Park, KS
01.2025 - Current
- Strengthened supplier relationships through effective communication and collaboration, resulting in a 90% on-time delivery rate and improved order in full accuracy.
- Trained new team members on supply chain processes and system workflows, promoting operational efficiency, customer service excellence, and regulatory compliance.
- Utilize SAP to coordinate customer interactions, execute accurate order processing, and evaluate supply chain data to enhance operational performance and service levels.
- Proactively resolved shipment discrepancies, mitigating customer impact and upholding high service standards.
- Maintained advanced knowledge of products, customer requirements, operational workflows, and supplier performance to support strategic decision-making and cross-functional alignment.
- Analyzed inventory to monitor stock levels, identify shortages, and support accurate replenishment planning.
Account Executive
Avenue Logistics
Kansas City
11.2018 - 01.2025
- Responsible for bringing in new business, managing existing accounts, identifying and pursuing potential leads through market research and networking.
- Prospect new accounts through self-utilization and sought ought resources, such as; cold calling and referrals from current customers.
- Successfully acquired 65 new accounts over the active sales quarters; averaging 16 customers annually.
- Utilize strong customer service skills to nurture client relationships and trusted partnerships.
- Drove $1.8 million in sales revenue, surpassing sales targets by 90% contributing significantly to company and self growth.
- Use CRM software to manage efficient customer communication, meetings/appointments, manage freight services, and trace shipments.
- Collaborate with the shared carrier team to negotiate rates for the current market and provide the best service for our consumer.
- Serve as the primary point of contact for vendors, customers and carriers. Providing 24/7 support to ensure effective communication, and am able to successfully resolve immediate inquiries and issues promptly.
Cerner Consultant
Bradford and Galt, Inc. (Contract)
Overland Park
01.2018 - 11.2018
- Traveled nationwide to consult with healthcare clients, utilizing solution selling to tailor specific company services for a variety of client needs
- Coach clients on best practices for optimal outcomes in line with company and customer goals
- Trained physicians and hospital staff on Cerner software solutions to sustain the implementation of company services. Thus promoting the ongoing benefit and utilization of company partnerships and providing long-term support
- Guided hospital staff and physicians through design decisions and provided solutions to meet workflow requirements
- Provided recommendations to clients in order to mitigate future issues when applicable/necessary
- Maintained knowledge of four Cerner SAAS products: ERM/ESM, CPOE, Nursing, Ambulatory and Scheduling
Server
Multi. (J. Alexander's & Johnnys Tavern)
05.2015 - 11.2018
- Demonstrated strong multitasking skills by managing the multi-face needs required to successfully and efficiently work within the service industry/venue as an individual lead and team member.
- Ability to simultaneously work in multiple areas of the establishment without compromising service quality within all areas.
- Managed customer orders and needs through the use of multiple POS systems. Was able to adapt to newly implemented service systems and ongoing updates.
- Thoroughly utilized upselling techniques to increase sales and revenue.
- Retained thorough knowledge of current and seasonal menu items, specials, and promotions to adapt to new business successes and ventures for company revenue.
- Sharpened communication skills through resolving customer complaints, and creating win-win solutions to their problems; Minimizing issues to escalate by mitigating concerns to support customers while adhering to company standards/protocol.
- Responsible within multiple venues as a service provider to train new employees in multiple onboarding positions. Sufficient in multiple areas of required job duties and restaurant procedures.
- Established a loyal clientele while maintaining new/current customer retention.
Education
BSBA-Supply Chain Management -
University of Kansas
Lawrence, KS05.2017
ASBA-Arts And Sciences -
Johnson County Community College
Overland Park, KS05.2015
Skills
- Outstanding interpersonal and customer service skills
- Strong negotiating skill with a passion to close deals
- Self-directed, detail oriented, and conscientious
- Ability to lead, to make decisions on the go and to multitask
- Highly organized, reliable and independent
- Strong knowledge of computer applications such as SAP, CRM, Word, Excel, PowerPoin and Microsoft Outlook
- Inventory Analysis and Stock Level Monitoring
- Desire for continuous learning
Timeline
Customer Supply Chain Associate II
Morton Salt
01.2025 - Current
Account Executive
Avenue Logistics
11.2018 - 01.2025
Cerner Consultant
Bradford and Galt, Inc. (Contract)
01.2018 - 11.2018
Server
Multi. (J. Alexander's & Johnnys Tavern)
05.2015 - 11.2018
ASBA-Arts And Sciences -
Johnson County Community College
BSBA-Supply Chain Management -
University of Kansas