Emily Hastings

• Hired, onboarded, trained, and continuously developed a team of managers and physicians across multiple therapeutic areas, fostering high-performing leadership capable of solving complex operational challenges.
• Led all aspects of people development, including hiring, coaching, mentoring, and succession planning to build a scalable and effective management team.
• Conducted weekly 1:1 meetings with direct reports to deliver performance feedback, assess development needs, and implement tailored coaching plans across key operational areas.
• Provided ongoing oversight and guidance in core domains such as Quality Assurance, Financial Management, Schedule Optimization, Sales, and Site Operations.
• Leveraged key performance indicators (KPIs) and data analytics to evaluate site performance, identify trends, and implement data-driven strategies to optimize results.
• Partnered with the Business Development team to align site and physician capabilities with clinical trial opportunities, expanding research partnerships and driving revenue.
• Strengthened and expanded existing pharmaceutical client relationships through strategic collaboration and operational alignment.
• Managed and grew physician relationships by aligning financial incentives with operational improvements to enhance site performance and long-term research capacity.
• Provided strategic input on new site selection and market expansion, ensuring alignment with corporate objectives and regional opportunities.
• Led resource allocation planning to maximize operational efficiency and support scalable growth in clinical trial execution.
• Played a key role in integrating new sites into the network, fostering collaboration, and standardizing best practices for sustained growth.

• Manage daily operations for 31 high-performing Planet Fitness locations throughout the Atlanta market.
• Lead and coach regional managers, the Director of Brand Excellence, and the Director of Facilities to drive high-performing clubs through continuous improvement and effective team development.
• Reviewed monthly P&L statements to monitor budget goals and performance objectives.
• Assess and enhance business procedures to optimize daily operations, while ensuring compliance with training initiatives and development plans.
• Foster a highly engaged team through best practices in hiring, training, and ongoing development, while constructing effective succession plans to support employee growth and create a promotable team.
• Manage business performance through P&L oversight, including payroll, inventory, collections, and enrollment, while monitoring financial results and taking actions to meet annual operating plans.
• Ensure strong adoption of training programs across clubs, utilizing tools for employee development and internal growth, and oversee regional payroll management to hold managers accountable.
• Regularly evaluate operating efficiencies through audits and monthly visits, identifying training gaps and opportunities for improvement.
• Build measurable goals for direct reports to ensure accountability, and manage pre-sales for new clubs by hiring, training, and setting up operations.
• Monitor guest feedback and collaborate with organizational resources to enhance the overall guest experience.

• Observes both franchisee and Honors Holdings locations in GA, TN, SC, NV, WA, OR (~150 studios) for brand compliance, performance, sales, and marketing successes.
  • Facilitates pre-sale training, studio launches and open studio trainings for all opening studios within these regions.
  • Complete quarterly regional continuity assessments (RCA) in designated region(s).
• Acts as liaison between franchisees and Orangetheory Fitness Corporate to maintain brand compliance and consistency within their respective regions.
  • Facilitate regional quarterly meetings for Managers to communicate regional
  and company initiatives as well as assist with studio goal setting, development of team and
  on-going training.
  • Delivers quarterly regional training/workshops for education, support and on-going development of studio teams.
  • Supports teams with lead generation and other areas that will help improve the growth of the studio in the local community and throughout the OTF network.
  • Communicates job expectations by planning, monitoring, appraising, and reviewing employee performance within the realms of their job contributions.
  • Works directly with CAO of Honors Holdings to ensure outstanding operational consistency in all of our Honors Holdings and Franchisee locations.

Acquired BOTF, LLC May 2021.

• Directly oversaw 23 studios (~220 employees) across Virginia, Kansas and Pennsylvania.
• Average monthly revenue of the market exceeded ~1.8 million.
• Focused on employee retention during the acquisition of BOTF, LLC to Honors Holdings, LLC.
• Coordinated scheduling for all 23 studios during this transition.
• Managed payroll for temporary, hourly, and salaried employees across all locations.
• Audited schedules for all locations using Paylocity software to ensure that payroll costs were kept within company limits.
• Conducted Core Business Reviews for all locations on a quarterly basis.
• Maintained daily communication with all 23 Studio Managers.
• Maintained and distributed KPI reports and direction to the team on daily basis (revenue, sales, closing percentage, retention, attrition, etc.).
• Visited approximately 10-15 locations weekly to audit and perfect the daily operations, sales and training processes with staff.
• Recruited, planned and executed multiple and one-on-one and group interviews.
• Conducted virtual training and distance learning methods, eLearning, classroom-led training, and on-the-job training/mentoring.
• Generated leads through referrals, tabling, business to business partnerships, and other guerrilla marketing methods.
• Responsible for recruiting, orienting, training, assigning, scheduling and coaching employees.
• Managed disciplinary actions involving all studio employees with the assistance of the Human Resources Department.
• Responsible for 30 day, 90 day and annual staff performance reviews.
• Improved morale and management communication by creating employee recognition and rewards programs.

• Directly oversaw 12 studios (~120 employees) across Virginia, Kansas, Pennsylvania and New York.
• Personally oversaw nine studio pre-sales (all over 500 new members joins prior to opening), and facilitated nine studio launch trainings and launch openings.
• Conduct virtual training and distance learning methods, eLearning, classroom-led training, and on-the-job training/mentoring.
• Managed payroll for temporary, hourly, and salaried employees across all locations.
• Audited schedules for all locations using Paychex software to ensure that payroll costs were kept within company limits.
• Conducted Core Business Reviews for all locations on a quarterly basis.
• Maintained daily communication with all 12 Studio Managers.
• Maintained and distributed KPI reports and direction to the team on daily basis (revenue, sales, closing percentage, retention, attrition, etc.).
• Created highly effective post-COVID sales procedures that significantly impacted studio revenue and overall success following the pandemic.
• Generated leads through referrals, tabling, business to business partnerships, and other guerrilla marketing methods.
• Aid ownership throughout the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Facilitate pre-sale training, new studio launch training, and continuing education for BOTF, LLC studios.
• Administered monthly performance audits and areas of opportunity to better provide studios with increased revenue, member quantity and quality of service.
• Managed disciplinary actions involving all OTF studio employees with the assistance of the Human Resources Department.
• Provide effective decision-making regarding customer service issues.
• Run and analyze weekly and monthly performance reports to ownership and management teams.
• Responsible for 30 day, 90 day and annual staff performance reviews.
• Improved morale and management communication by creating employee recognition and rewards programs.

• Executed Studio Manager responsibilities across two studios. Responsibilities outlined under Studio Manager experience below.

• Executed Studio Managers roles and responsibilities, outlined in Studio Manager description below.

• Managed, monitored, coached/developed and evaluated the performance of all staff
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Coordinated initial and ongoing sales drivers (pre-sale events, studio events, outreach)
• Monitored the recruiting, hiring, training and scheduling of all studio staff
• Modeled both studios activities through self-involvement (leading by example)
• Trained and mentored subordinates for ongoing success and future growth
• Properly empowered, monitored and evaluated specifically assigned responsibilities of sales team
• Managed disciplinary actions involving studio employees
• Reviewed employee performance every month and delivered constructive feedback to improve areas of opportunity.