Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Emily Hatch

Emily Hatch

Mission Viejo,CA

Summary

Seasoned Executive Office Manager with comprehensive background in administrative management. Skilled in coordinating office operations, staff supervision, and implementing strategic plans to improve efficiency and productivity. Strong competencies include problem-solving, decision-making, communication, and leadership skills. Demonstrated success in reducing operational costs while enhancing service quality in previous roles.

Overview

11
11
years of professional experience

Work History

Executive Office Manager

Solo Termite Control
Lake Forest, California
05.2017 - Current
  • Provided administrative support to senior executives by managing calendars, arranging conference calls, video conferences, scheduling meetings, appointments.
  • Created and distributed agendas prior to executive staff meetings.
  • Compiled data relating to customer inquiries or requests for assistance.
  • Monitored inventory levels of office supplies and ordered items as necessary.
  • Managed office operations and procedures, including filing systems, to ensure organizational effectiveness and efficiency.
  • Answered incoming telephone calls in a professional manner; screened callers; took messages; transferred calls or provided information as needed.
  • Handled confidential documents ensuring they remain secure.
  • Updated databases on a regular basis with relevant information pertaining to customer accounts.
  • Reviewed daily emails from clients and customers to determine priority level for response time frames.
  • Maintained an organized filing system for easy retrieval of documents when needed.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Interpreted and communicated work procedures and company policies to staff.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed office inventory and placed new supply orders.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Produced thorough, accurate and timely reports of project activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Drama Teacher

Heritage Christian School Of Cadillac
San Clemente, California
09.2013 - 06.2016
  • Managed classroom discipline by implementing appropriate behavior management strategies.
  • Assessed student progress through regular evaluations and feedback sessions.
  • Created weekly progress reports for each student in order to track their development over time.
  • Assessed student performance in order to provide constructive feedback and guidance.
  • Organized field trips related to drama studies such as visiting local theatres or attending special events.
  • Attended professional development seminars related to teaching theatrical techniques and practices.
  • Organized rehearsals to ensure that all aspects of a production were running smoothly.
  • Supervised technical crews during productions to ensure safety regulations were met.
  • Reviewed scripts prior to casting decisions being made in order to ensure age-appropriate content was used.
  • Instructed students on the fundamentals of stage design, makeup, and costuming.
  • Assisted with auditions for upcoming school productions by providing feedback on monologues and scenes.
  • Planned and implemented creative drama lessons for students of all ages.
  • Advised students on the history of theatre arts and its role in society today.
  • Encouraged students to take risks and explore different methods of expression through drama activities.
  • Collaborated with other teachers in order to create effective lesson plans for classes.
  • Mentored students on how to develop their characters through improvisation techniques.
  • Developed and conducted theatre workshops to enhance student's acting skills.
  • Incorporated multimedia elements into class activities such as video clips, audio recordings.
  • Researched new playwrights, directors, and performers in order to introduce fresh material into classes.
  • Choreographed musical numbers for school plays and performances.
  • Collaborated with special education teachers to modify current curricula and production scripts to accommodate Individual Education Plans.
  • Led activities such as and for students in groups and individually.
  • Developed curriculum and lesson plans to structure classroom activities.
  • Developed individualized programs meeting abilities, interests and needs of students while adhering to state-wide policies.
  • Drafted and determined production budgets that included stage props, costumes, set materials and program books.
  • Prepared and implemented curricula for drama student program focusing on individual student strengths.
  • Planned class field trips to local performances to provide first-hand experiences and foster appreciation for theater.
  • Taught students theater terminology and performance skills.
  • Maintained records to document attendance and information.
  • Instilled cultural and foundation skills in students by teaching history of drama and theater.
  • Participated and assisted with set lighting design and assembling of stage props.
  • Executed and directed dramatic performances that engaged and captivated audiences, increasing drama performance attendance .
  • Assessed student comprehension and achievement by providing grades based on class participation and assignments.
  • Incorporated community outings, extracurricular activities and enrichment field trips into program to motivate student growth.
  • Supported creativity by teaching lessons improvisation.
  • Communicated with parents to update on student progress and address concerns.
  • Selected and obtained materials and supplies and performance pieces to prepare for classroom instruction.
  • Managed multiple short-term and long-term projects to increase student and parental involvement in performing arts.
  • Prompted student motivation, participation and listening skills through positive reinforcement and weekly recognition.
  • Provided opportunities for each student to reach fullest potential through artistic, creative expression.
  • Coordinated with school, students and parents regarding afterschool rehearsals and performances.
  • Developed strong working relationships with students and parents to accomplish school and departmental vision and goals.

Education

High School Diploma -

San Clemente High School
San Clemente, CA
06-1990

Skills

  • Document Management
  • Calendar Management
  • Office Administration
  • Supply Management
  • Customer Service
  • Inventory Control
  • Administrative Support
  • Contract Administration
  • Data Entry
  • Policy Development
  • Clerical Support
  • Employee Training
  • Scheduling and calendar management
  • Organizational Skills
  • Contract Negotiations
  • Report Preparation
  • Workflow Planning
  • Staff Training
  • Customer Relations
  • Scheduling Coordination
  • Senior leadership support
  • Strategic Planning
  • Meeting planning
  • Scheduling
  • Database Administration
  • Report Writing

Affiliations

  • Manage a few local bands
  • Working on a non profit project to educate people on opioid addictions, domestic violence and giving back programs with local bands, skate shops and local skate parks.
  • Mixed medial artist

Timeline

Executive Office Manager

Solo Termite Control
05.2017 - Current

Drama Teacher

Heritage Christian School Of Cadillac
09.2013 - 06.2016

High School Diploma -

San Clemente High School

Similar Profiles

CREATE PROFILE
Emily Hatch