Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hawkins

Savannah,GA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Receptionist/Assistant Teacher

Knoxville Jewish Alliance
10.2022 - 05.2023
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
  • Assisted in event planning and coordination for company functions, leading to successful events with positive feedback from attendees.
  • Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Preschool Teacher's Assistant

Kiddie Kottage Learning Center
04.2022 - 09.2022
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Took part in professional development workshops to boost skills.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.

Elderly Caregiver

Jamestown Assisted Living
05.2021 - 09.2021
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.

Hostess/Assistant Food Runner

The Pink Pig
08.2019 - 12.2019
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

High School Diploma -

Roane County High School
Kingston, TN
05.2021

Skills

  • Mail Routing
  • Business Correspondence Writing
  • Presentation Development
  • Office Organization
  • Telephone Systems
  • Visitor Log Management
  • Spreadsheet Tracking
  • Excellent Communication
  • Problem Solving
  • Attention to Detail
  • Multitasking Abilities
  • Microsoft Office Proficiency

Timeline

Receptionist/Assistant Teacher

Knoxville Jewish Alliance
10.2022 - 05.2023

Preschool Teacher's Assistant

Kiddie Kottage Learning Center
04.2022 - 09.2022

Elderly Caregiver

Jamestown Assisted Living
05.2021 - 09.2021

Hostess/Assistant Food Runner

The Pink Pig
08.2019 - 12.2019

High School Diploma -

Roane County High School

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Emily Hawkins