Emily Hayes
North Liberty,IA
Summary
A dependable future nurse serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing situations to speed up inquiry response times and guide information through appropriate personnel channels. Can maintain the highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Hardworking and a passionate job seeker with strong organizational skills eager to secure an entry-level nurse position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Have the ability to handle multiple projects simultaneously with a high degree of accuracy. Plan to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
General Pediatrics Care Team Coordinator
University Of Iowa Hospital And Clinics
07.2023 - Current
- Ensured compliance with federal, state, and local regulations governing patient privacy, confidentiality, and data security measures related to the handling of sensitive health information.
- Managed comprehensive documentation of all care coordination activities, maintaining accurate records for future reference.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients, families, and healthcare providers to ensure optimal care outcomes.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Pediatric Hematology/Oncology Medical Assistant
University Of Iowa Hospital And Clinics- Outpatient
07.2018 - 07.2023
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Measured patient pulse oximetry.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Bank Teller
CBI Bank And Trust
07.2017 - 05.2018
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Referred customers to other banking departments for specialized services.
- Processed customer transactions promptly, minimizing wait times.
- Counted, verified and handled bank deposits and armored car transactions.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Handled various accounting transactions.
- Assisted customers with compromised debit cards and issued new credentials.
- Assisted customers with banking needs and inquiries.
Education
Associate of Applied Science - Nursing
Eastern Iowa Community College
Bettendorf, IA07.2024
Medical Assistant Certification -
Hamilton Technical College
Davenport06.2018
Associate of Arts -
Eastern Iowa Community College
Muscatine, IA05.2017
No Degree -
Disney College Program Externship
Orlando, FL01.2014
No Degree - Fashion Design
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
Wilton Jr-Sr High School
Wilton, IA05.2011
Skills
- Calm and Effective Under Pressure
- Staff Training and Development
- Heart Saver CPR AED (CPR AED)
- Customer Service
- Punctual and Hardworking
- Gathering Information from Patients
- Risk Management
- Patient Education
- Resolving Problems
- Healthcare Regulations Understanding
- Care Plan Recommendations
- Word Processing
- Regulatory Compliance
- Caring and Empathetic
Timeline
General Pediatrics Care Team Coordinator
University Of Iowa Hospital And Clinics
07.2023 - Current
Pediatric Hematology/Oncology Medical Assistant
University Of Iowa Hospital And Clinics- Outpatient
07.2018 - 07.2023
Bank Teller
CBI Bank And Trust
07.2017 - 05.2018
Associate of Applied Science - Nursing
Eastern Iowa Community College
Medical Assistant Certification -
Hamilton Technical College
Associate of Arts -
Eastern Iowa Community College
No Degree -
Disney College Program Externship
No Degree - Fashion Design
Kirkwood Community College
High School Diploma -
Wilton Jr-Sr High School
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