Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emily Hayes

Hubbardston,MA

Summary

Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs. Experience in working with patients with dementia and behavior health issues. Able to maintain a safe and fun environment for residents, family members and staff. Able to provide support to residents and families when needed.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Activity Assistant

The Highlands, A Life Care Center
02.2024 - Current
  • Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
  • Boosted social interaction among residents through the organization of group events and outings.
  • Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
  • Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
  • Tailored exercise programs to accommodate varying physical capabilities while emphasizing safety precautions, resulting in increased activity levels and improved health outcomes.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
  • Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Engaged residents through events, small groups, and personal attention.
  • Scheduled movies, entertainment, and other special events.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Planned and prepared meals to supply residents with nutritious and appealing meals.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Resolved conflicts that arose between residents by listening to complaints and finding appropriate solutions.
  • Trained staff members on conducting events and following safety procedures.

Activities Assistant

Gardner Nursing And Rehabilitation Center
08.2020 - Current
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Increased social interaction among residents through facilitating group activities and fostering a sense of community.
  • Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
  • Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
  • Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
  • Developed strong relationships with community partners to provide additional resources and opportunities for resident involvement in local events.
  • Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
  • Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
  • Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.
  • Transported and escorted program participants to and from activities and on field trips.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Assisted residents to and from dining, created a welcoming and pleasant dining experience.
  • Traveled with residents to and from doctors appointments and provided support when needed.
  • Worked closely with patients with dementia and behavior health issues, curated activities to fit their needs and cognitive abilities.
  • Collaborated with nursing staff to address and meet the needs of residents.
  • Assessed residents upon arrival at the facility, documented assessments and created initial progress notes.

Receptionist

Gardner Nursing And Rehabilitation Center
08.2020 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Dishwasher

Kozy Kabin Restaurant
06.2016 - 07.2017
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Education

No Degree -

Quabbin Regional High School
Barre, MA

GED -

Clinton Adult Learning Center
150 School St, Clinton Ma
10.2023

Skills

  • Resident Support
  • Program Development
  • Enrichment Program Development
  • Documentation Skills
  • Records Coordination
  • Event Planning
  • Flexibility
  • Relationship Building
  • Dementia Training
  • Time Management
  • Inclusivity
  • Group Supervision
  • De-Escalation Techniques
  • Dietary Restrictions

Certification

Home Health Aide Certified, completed on January 21, 2024 through NCO Online Academy.

Languages

Spanish
Limited Working

Timeline

Lead Activity Assistant

The Highlands, A Life Care Center
02.2024 - Current

Activities Assistant

Gardner Nursing And Rehabilitation Center
08.2020 - Current

Receptionist

Gardner Nursing And Rehabilitation Center
08.2020 - Current

Dishwasher

Kozy Kabin Restaurant
06.2016 - 07.2017

No Degree -

Quabbin Regional High School

GED -

Clinton Adult Learning Center

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Emily Hayes