Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hayes

Bloomington,IN

Summary

Driven Lab Assistant with a proven track record at IU Health, enhancing lab efficiency and patient satisfaction through expert specimen processing and empathetic care. Skilled in phlebotomy and CLIA & OSHA compliance, adept at mentoring new staff and improving workflow. Excelled in high-pressure environments, significantly contributing to team cohesion and operational excellence.

Overview

3
3
years of professional experience

Work History

Lab Assistant

IU Health
02.2024 - Current
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
  • Competent in PowerChart.
  • Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
  • Mentored new lab assistants through comprehensive training programs ensuring efficient integration into the team while maintaining high-quality work output.
  • Communicated with healthcare providers to resolve laboratory testing issues.

Phlebotomist, Processing Technician

CSL Plasma
01.2022 - 02.2024
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.

Patient Account Representative

Beacon Health System Memorial Hospital
06.2021 - 08.2021
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.

Education

Bachelor of Science - Microbiology And Chemistry

Indiana University Bloomington
Bloomington, IN
05.2025

High School Diploma -

New Prairie High School
New Carlisle, IN
05.2021

Skills

    Laboratory techniques

    Phlebotomy

    Sterilization procedures

    Specimen Processing

    CLIA & OSHA compliance

    HIPPA compliance

    Patient Observation

    Professional Bedside Manner

    Emergency Response

    Empathy and Compassionate Care

    Medical terminology knowledge

Timeline

Lab Assistant

IU Health
02.2024 - Current

Phlebotomist, Processing Technician

CSL Plasma
01.2022 - 02.2024

Patient Account Representative

Beacon Health System Memorial Hospital
06.2021 - 08.2021

Bachelor of Science - Microbiology And Chemistry

Indiana University Bloomington

High School Diploma -

New Prairie High School

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Emily Hayes