Emily Head
Madison,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Ancho and Agave | Server
06.2023 - Current
- Exemplifying attentive and proactive service as a server, anticipating customers, and delivering orders promptly and accurately, resulting in consistently positive dining experiences for patrons
- Managing orders and accompanying financial transactions using a digital Point of Sale System
- Knowledgeably recommending menu items based on customer needs and preferences, including upselling complimentary dishes and drinks
- Negotiating and resolving customer concerns when necessary to ensure the best experience for customers.
Barista
Starbucks Corporation
08.2019 - 06.2023
- Worked collaboratively with a team of baristas to deliver exceptional customer service and efficiently work in a fast-paced environment
- Utilized effective communication skills to interact with customers and ensure accurate preparation and delivery of goods, resulting in high satisfaction
- Employed strong problem-solving abilities to handle customer inquiries and resolve issues with orders, ensuring a smooth and enjoyable customer experience and maintaining a positive atmosphere.
Assistant Coach
Fond du Lac Fusion Volleyball Club
11.2020 - 06.2021
- Led dynamic practice sessions, utilizing innovative drills and techniques to optimize player performance and team synergy
- Collaborated closely with coaches and athletes to ensure comprehensive skill development and optimal performance on the volleyball court.
Education
Bachelor of Science - Consumer Behavior & Marketplace Studies
University of Wisconsin
Madison, WICertificate: Digital Studies - undefined
N/A - General Courses
University of Wisconsin-Oshkosh
Oshkosh, WIBachelor of Science - International Business
University of Wisconsin-La
La Crosse, WISkills
- Interpersonal Communication
- Customer Service
- Attention to Detail
- Organizational Skills
- Adobe Photoshop
- Microsoft Word
- Zoom
- Adobe Dreamweaver
- Experience with HTML/CSS
Timeline
Ancho and Agave | Server
06.2023 - Current
Assistant Coach
Fond du Lac Fusion Volleyball Club
11.2020 - 06.2021
Barista
Starbucks Corporation
08.2019 - 06.2023
Bachelor of Science - Consumer Behavior & Marketplace Studies
University of Wisconsin
Certificate: Digital Studies - undefined
N/A - General Courses
University of Wisconsin-Oshkosh
Bachelor of Science - International Business
University of Wisconsin-La
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